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“Needs More Appeal” 3 of 5 stars
Review of Homewood Suites West Palm Beach

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Homewood Suites West Palm Beach
3.0 of 5 Hotel   |   2455 Metrocentre Boulevard, West Palm Beach, FL 33407   |  
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Ranked #9 of 34 Hotels in West Palm Beach
Certificate of Excellence 2014
NY
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Needs More Appeal”
3 of 5 stars Reviewed March 6, 2014 via mobile

My wife and I stayed a total of 8 nights. In a nutshell here are the pluses: great location, quiet room( face the pool), staff is friendly, pool is clean and nicely situated within a courtyard and the parking lot is easily accessible. Minuses: although we left our room by 10AM on most days, my room was not prepared as late as 4:30 PM on two occasions, hall carpets as well as the carpet in our room were soiled and need of a cleaning, no room safe, breakfast is mainly limited to high carb, high fat choices and no fresh fruit offered.

Stayed March 2014, traveled as a couple
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370 reviews from our community

Traveler rating
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138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Wilmington, United States
2 reviews
5 of 5 stars Reviewed March 3, 2014

I have found all Homewood Suites to be of a very high quality. My wife is thrifty but for an extended stay (2 or more nights) she prefers to pay extra to stay at Homewood Suites. The bedroom seperated from the rest of the room is very nice and the furnishings are always top-notch. I have never stayed in one that was not very clean nor have we EVER encountered any staff who were less than friendly and helpful. Good breakfast and nice dinner (if you stay from Monday to Thursday). Weel woth the price.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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MA
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 2, 2014

We stayed here for a week while visiting my son and overall it was a good experience. It is convenient to where my son lives. The beds are super comfortable, it is clean , the staff is extremely friendly, my husband likes the breakfast( though it could last a little longer), the laundry room is inexpensive and clean, the pool and outside sitting area are great. They actually got new tables and chairs while we were there. There is a putting green and nice landscaping.
There were just a few things that could use some improvement. Our bathroom sink did not have a stopper and since I have contact lenses it is inconvenient. I did tell the front desk the day we checked in, but it was never remedied. Our room was not made up a couple of times. We made sure the sign was off the door by 11AM so they would come clean the room. One day we were at the pool until 3 and then had to meet my son, but the room had not been cleaned and we didn't have any towels. I called the front desk and he said he would contact housekeeping. I waited over a half hour, but no one came so I went to get towels at the desk. The next day we were out and about until 5PM and it still wasn't cleaned and had to call again. Don't know what was up with that. The rooms are getting a little worn. The chairs are starting to fade and the kitchen cabinets and bathroom vanity could use a fresh coat of stain to cover the worn areas.
I would stay here again though.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Casey, Illinois
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 2, 2014

Just checked out of hotel with absolutely No Complaints! Room of course was a suite, and everything was immaculate! Loved being able to watch tv in room separate from husband; very comfortable bed. Ate breakfast there 3 times and was a lot better than most places! I don't know what some of the complainers saw! Food, staff , services, cleanliness...all exceptional! Have already looked at next years Cardinal schedule to rebook this hotel !

Stayed March 2014, traveled as a couple
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Nassau, Bahamas
1 review
4 of 5 stars Reviewed February 28, 2014

Homewood does live up to its reputation and product brand as service is truly top class. As I have stayed in two of their locations in the past year the price differences may only be in terms of location/area as quality is relatively the same. Suites are also well equipped for preparation or storage of simple meals which is a definite advantage with kids and if you decide to stay in. Once prices remain competitive I will definitely stay at any homewood location.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allentown, Pennsylvania
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed February 28, 2014

I was very disappointed in this hotel. The staff was very unhelpful and the rooms were dirty, with visible spots on bathroom and kitchen counters. Hallway carpeting was filthy. The courtesy meal at night generally consisted of unhealthy items such as potato salad with thick creamy mayonnaise, low quality hot dogs, and chips. Some patrons had very large families, as there seemed to be no limit of guests per room, and their children were constantly running up and down hallways making noise, while adults just sat in the suites with doors open and watched. There were several times that these children almost knocked me over as I left the room. The staff seemed to think this was fine. Personally, I would never stay at this hotel again.

  • Stayed January 2014, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hicksville, New York
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 25, 2014

We were in West Palm Beach for a family function and not looking to spend a bunch of money. Room was a good size, Nice kitchenette. Nice sitting area. Room was clean as was gym. The free breakfast buffet was great. If you are looking for luxury this is not it. If you are looking for an efficient place to stay, Homewood Suites was worth it.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites West Palm Beach

Address: 2455 Metrocentre Boulevard, West Palm Beach, FL 33407
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#6 Family Hotel in West Palm Beach
#8 Business Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites West Palm Beach 3*
Number of rooms: 114
Official Description (provided by the hotel):
Homewood Suites West Palm Beach is an all-suite property offering suite accommodations for business, pleasure and extended stay travelers. We’re located within two premier corporate parks providing easy access to I-95 and just moments away from winning beaches. Our suites will make you feel right at home with hotel amenities including fully-equipped kitchen, two 42 Inch televisions, and complimentary high-speed Internet. Additional amenities include swimming pool, fitness center, business center, meeting room, billiards room. ... more   less 
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Also Known As:
Homewood Suites West Palm Beach Hotel West Palm Beach

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