I would absolutely give this hotel 5 stars but for the problems we've had with management regarding our reservation issues and the fact that they refuse to give us our Hilton Honor's points after having stayed there for 6 weeks, that's a lot of points. My boyfriend and I stayed there in January 2013 on an extended basis as I was having a procedure at a nearby hospital The first problem,we reserved the room for the night before our arrival as we were taking a redeye and would arrive very early the next morning. They didn't hold our reservation even though we secured it with a credit card and fully expected to be charged, isn't that the point of a reservation? We had to wait several hours for our room to be ready, we spoke with the day manager and he was rude about it as well. My boyfriend is a Hiltons Honors member and paid for our room for 6 weeks. Hilton was having a double points promotion at the exact time frame we were there, however, he hasn't been able to receive even the regular points since our stay back in January. 6 weeks is worth a lot of points, why on earth is this a problem? It is now April, and we still have no answer after repeated requests.
That alone soured what was otherwise a really good experience, thanks to the warm, kind and friendly staff who went out of their way to acknowledge me daily and always asked if there was anything I needed, particularly the always smiling Robert and helpful Jose (not sure of their positions as they would roam the hotel performing various functions, but they should be in management). The aptly named Angel and Linell, my housekeepers always attentive. And Regina at the front desk is superb. As an airline crewmember, I stay in hotels for a living in the U.S. and abroad, and have never experienced such kindness from hotel staff. I only wish that the management of this property would follow the model of their staff when it comes to customer service. We are still waiting for our points 3 months now.
Other details: Good pool, free internet (if a bit slow), if your DVD isn't working, they can fix it. Nice happy hour and breakfast. Cheery, warmly decorated rooms, nice fan in bedroom. Nice business center.
- Official Description (provided by the hotel):
- Homewood Suites West Palm Beach is an all-suite property offering suite accommodations for business, pleasure and extended stay travelers. We’re located within two premier corporate parks providing easy access to I-95 and just moments away from winning beaches. Our suites will make you feel right at home with hotel amenities including fully-equipped kitchen, two 42 Inch televisions, and complimentary high-speed Internet. Additional amenities include swimming pool, fitness center, business center, meeting room, billiards room. ... more less
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- Also Known As:
- Homewood Suites West Palm Beach Hotel West Palm Beach