When I arrived to check in around 4PM, there was nobody in sight at the front counter (nor was there any sort of bell to ring to get someone's attention). After standing there at least 5 minutes, someone taking out the trash noticed me and found the appropriate person to help me check-in. Check-in was quick and the person was very friendly. When I got to my room, my keys didn't work. The front desk re-activated them; this time it worked on the third or fourth try. The next morning, one of the cleaners noticed me struggling to get back into my room after returning from breakfast and offered to help using her key. She said something along the lines of "this room always has this problem". If so, it should probably be fixed! The room itself was very clean, everything worked the way it should and the staff was very friendly, so overall it was acceptable. Unfortunately, the check-in/key problems caused me to nearly be late to my event.