This review is written with a little mixed feelings. It was a good stay but it could have been better.
We arrived at the Hotel around 2PM and were told the room was not ready yet and to come back. Our traveling companions asked if we could do a pre-check in but we did not get an answer. So we left to grab lunch
We returned around 5PM I believe, and was probably given the worst room, #100 next to the Manager’s office and all the foot traffic of the elevators. And slamming of the side exit door to the parking lot. Luckily we were only staying one night and we just needed a place to sleep the night.
We went to see if we could get our room changed, and were told that we could not because they were booked solid and our room, (check this out, ready?) :
“was the only room with two queen beds” Seriously?? Room #100 was the only room with two queen beds in the hotel
I’ve stayed in Homewood Suites before and the rooms have been a little larger and spacious (four of us were staying here, which is why we selected Homewood suites)
This one seemed a little small and cramped maybe because it’s the left over room (give it to last people to check in) room next to the manager’s office. #100
However, the room was clean, it had it’s own living room, fridge, dishwasher, microwave etc. The blow dryer did not work, (good thing I always travel with a blow dryer). Kitchen and eating area was cramped, comparison to other Homewood Suite properties I've visited. Beds were very comfortable
They had warm full breakfast in the morning, with eggs, sausage links, cereals, bagels and a waffle station etc.... I recommend getting breakfast as early as possible. Because at 10 AM on a Sunday morning it’s like a stampede, everyone is trying to get breakfast and there’s a wait for the waffle station, especially if you get inconsiderate guests that use both waffle machines to make like 12 waffles. By the way each waffle takes 2 minutes to make. I waited like 30 minutes in line to get one waffle. So was the waffle any good for the wait you ask? It was a decent waffle, should have just had a bagel, would have been faster. Scrambled eggs and sausage was good.
So the final thing that put a damper on this stay, was when we got the hotel receiptl,(they slipped it under the door)
The room was only $115.27 total on the Homewood Suites receipt.
We had booked with Expedia, it is probably the last time I will book with Expedia ever again. We booked with Expedia because it claimed to have the cheapest rate of $109.65 a night, total Charge of $141.24 (taxes and extra guest fee )
When I had gone online to book directly with the Hotel it had given me a rate of $129 or $139.00, at the time, so I went with Expedia with a Finall price of $141.24
So I feel that Expedia ripped me off $26.24.
The Hotel did not bill an extra guest charge and the nightly rate was $103.85, occupancy and sale taxes $11.42
Needless to stay, that the next time I will call the Hotel directly and ask them if they will honor the rate that these companies like Expedia are advertising as the lowest rate and confirm these extra guest charges
I did some searching on the internet about calling Expedia about getting a credit for the difference in the over charge, but many commented that they won’t budge on it. (So I'll avoid the headache) Some also claimed that when booking hotel stays through Expedia, you usually get the worst rooms because Expedia gets the rooms at a discount
Well it’s a lesson learned, I will make sure to check rate with the Hotel directly with a phone call and possibly negotiate and also assure to put in a request not to be given the room next to the manager’s office or near the elevators or the first floor
- Official Description (provided by the hotel):
- Homewood Suites West Palm Beach is an all-suite property offering suite accommodations for business, pleasure and extended stay travelers. We’re located within two premier corporate parks providing easy access to I-95 and just moments away from winning beaches. Our suites will make you feel right at home with hotel amenities including fully-equipped kitchen, two 42 Inch televisions, and complimentary high-speed Internet. Additional amenities include swimming pool, fitness center, business center, meeting room, billiards room. ... more less
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- Also Known As:
- Homewood Suites West Palm Beach Hotel West Palm Beach