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“hotel with heart” 5 of 5 stars
Review of Springhill Suites Marriott West Palm Beach

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Springhill Suites Marriott West Palm Beach
2.5 of 5 Hotel   |   2437 Metrocentre Blvd., West Palm Beach, FL 33407   |  
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Ranked #5 of 33 Hotels in West Palm Beach
Spokane, Washington
1 review
3 helpful votes 3 helpful votes
“hotel with heart”
5 of 5 stars Reviewed July 6, 2014

Several hospitals nearby make this a popular choice for visiting family members. The staff was very solicitous of my needs while visiting my mom. Two different clerks asked how they might help me. I appreciated the care and genuine concern.

Room Tip: There are rooms further away from the elevator and utility and ice machine noises.
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Green Features: I liked conserving on water. I was appreciative of the breakfast buffet and coffee. I was mostly at hospital, and didnt observe much.
  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    104
    58
    22
    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 26, 2014

We come to West Palm to scuba dive - frequently. We rotate between 3-4 different hotels nearby - based on who has the best price at the time. We are always pleased when Spring Hill Suites is the price winner, as it never disappoints and remains our favorite overnight spot. The staff is always friendly and helpful. The rooms are always extremely clean, linens always smell fresh, beds/pillows offer up a good night's sleep and it's always been a quiet location as far as outside noise. The breakfast (included with your stay) is very adequate with choices from cereal to scrambled eggs/bacon, toast, yogurt, a variety of fruit and juices, etc. I must add - they have the best hotel coffee in the area. It's reasonably strong vs. the watered down version that is often offered many places. The Wi-Fi is free and speed is more than adequate. It's close to restaurants, a Wal-Mart and Target if you forget anything!

Room Tip: We have stayed on various floors and sides of the building with no complaints.
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2014

We had several hotel choices in this area, and for our price range this one was rated best. We've had a great experience here. The room is large and clean. With our three young children, we've had plenty of room to gather and eat take-out, watch t.v., visit, etc., as there is a den-like nook by the kitchen with a desk, sofa and chairs (and the t.v. rotates). The staff have all been helpful in responding to our requests for various recommendations, and the hotel is centrally located near many attractions. We have enjoyed the hot breakfast bar too--we've all found something we like (not a common occurrence). We would stay here again!

Room Tip: Call to make reservations--the staff was helpful in assisting us with choosing a room, and we got th...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
detroit
Top Contributor
62 reviews 62 reviews
6 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed June 19, 2014

Very large, clean room...We had everything we needed in kitchen.. but when downstairs for breakfast daily..
Nice sitting room with flat screen, large bedroom with flat screen.. Very comfortable bathroom ...
Staff was friendly and helpful...
My only comment...the carpet in hallway needs to be updated.
You can not beat it for price...Free breakfast & small dinner between 5 to 7 PM nightly...Nice clean pool and outside sitting area.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orlando
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 18, 2014

Very nice experience. Room was awesome, very roomy at great price. Staff was very helpful and friendly. I would definitely stay here again and recommend it. The only thing that was not excellent was the breakfast but there was free coffee 24 hours a day.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 13, 2014

This place happened to be my home away from home for over a month. My husband had a terrible accident while we were vacationing in FL. He was at St. Mary's hospital for ~2 mos. The entire staff (wish I remembered all of their names) really couldn't have been nicer. The manager, Joe, was very accommodating and went above and beyond, like most of the staff. The breakfast bar was always full and fresh. The lobby is open and inviting. The location of the hotel was perfect for my many trips to the hospital. I soon found out that it was not far from great shopping once I needed a distraction and additional clothes for my extended stay. Once my husband was released from the hospital we came "home" to our hotel room decorated with balloons, a card and a cupcake (decorated by the staff).

My experience is hopefully not the norm for others, but I would stay here again in a heart beat. Good price, clean rooms and friendly staff. Not located on the beach (those hotels are uber expensive - that's where we began our trip at a hotel almost 4x the price!), but it's just a short car ride away. It's not far from City Place - great shopping and food options.

Stayed December 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, North Carolina
Top Contributor
66 reviews 66 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed June 5, 2014

The location of this property is good, and the rooms are on-par for other SpringHill Suites. However, we had 2 major problems, and 1 minor one which is not typical for a SpringHIll. Our bathroom sink didn't drain well, and the door had problems closing because the deadbolt would pop out before it closed. We mentioned this to the front desk before 10am on a Friday, and neither problem was taken care of. I followed up with Marriott when we got home, and got a message back from the GM, Phil Elton saying the problem was fixed, and he would provide a discount on my next stay if it is within 6 months. That's all well and good, but unfortunately didn't help for the stay I had a problem with. I have followed up with 2 emails to him stating that, and I have not received a response. It has been over 2 weeks, which I believe is more than enough time to get back to me.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Springhill Suites Marriott West Palm Beach

Address: 2437 Metrocentre Blvd., West Palm Beach, FL 33407
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#10 Romantic Hotel in West Palm Beach
#10 Family Hotel in West Palm Beach
#14 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Springhill Suites Marriott West Palm Beach 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
SpringHill Suites West Palm Beach is located just off I-95, 8 miles from Palm Beach International Airport in Metrocentre Business Park. Our all suite hotel provides guests all the comforts of home with separate sleeping, sitting, pantry areas and a 42in LG flat screen TV. Start your day with our complimentary Suite Seasons Breakfast buffet and shop City Place, Palm Beach Gardens Mall, and Gander Mountain all nearby our West Palm Beach hotel. ... more   less 
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Also Known As:
Springhill Suites Marriott West Palm Beach Hotel West Palm Beach

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