We booked the rooms via a 3rd party, then called a couple of days later to request adjoining rooms as we had booked two rooms with 4 adults and 3 children. I spoke with Carol and although she would not guarantee, she said she would personally note the request in our file and would at the very least get us as close as possible. My husband called the morning of our arrival and spoke with Carol again. No adjoining room would be available, evidently they only have two rooms that have a connecting door and they had been rented out. She would "try" to at least get us on the same floor. When we arrived it took a bit of doing and another clerks help to make the same floor a reality, The rooms were not very close at all and one of them (the one my children were given) had german cockroaches to greet them. My daughter did not tell me about that until the next morning. Ugh.....sure, this is Florida, but we have never been in a hotel with roaches before. We stayed the 2nd night (roaches again when they entered their room that evening) and I told the clerk when we checked out about the roach issue. Her answer, apologetically, was that she would like to discount the room but there was nothing she could do since we had booked through a 3rd party. She was sorry. This is a pet hotel, 3 floors and the first two are for pets. This is great for pet owners, I guess....but my husband was concerned about fleas. There were none, thankfully, but the room had a very heavy perfumy smell to it.....possibly to cover up pet odors. I can't say for sure. We hung the "Do not disturb" sign on the door when we went out the next day, this kept housekeeping out. There was no perfume smell that evening since we did that. I don't think we will stay here again. Our next trip to WPB we will spend a bit more to get a nicer hotel. The AC worked fine. There is no blow dryer in the room, but you can request one. One tiny bottle of shampoo and two small bars of soap are provided. One other thing I will mention is that we were given what was noted as an "accessible room" (we did not need this, but it was the closest room to our children that was available.). If we had needed an accessible room, this would have been a real problem. There was a good size threshold at the door that a wheelchair might have a problem getting over. The bathroom was definitely not wheelchair accessible and the bath tub is a regular, non accessible bathtub. There was nothing "accessible" about this room. Be aware of this if you do need accessibility.
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- Also Known As:
- Red Roof Inn West Palm Beach Hotel West Palm Beach
- West Palm Beach Red Roof Inn