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“Believe the reviews; stay elsewhere.” 2 of 5 stars
Review of Hyatt Place West Palm Beach Downtown

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Hyatt Place West Palm Beach Downtown
3.0 of 5 Hotel   |   295 Lakeview Avenue, West Palm Beach, FL 33401   |  
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Ranked #9 of 34 Hotels in West Palm Beach
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New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Believe the reviews; stay elsewhere.”
2 of 5 stars Reviewed June 6, 2013

I read the reviews complaining about the A/C noise and the issues with parking. Believing in the chain, I thought my stay would be different. Result, 2 sleepless nights with the loud noise from the a/c, which while on cool would keep us up all night and when moved to warm (70 degrees) would blow HEAT. Manager said it would be fixed after our stay.

Room Tip: I read the reviews complaining about the A/C noise and the issues with parking. Believing in the ch...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, June 12, 2013
Hello Viajes 101,
Thanks you for sharing your feedback with us. I am so sorry to hear about your issues with the A/C in the hotel and we have addressed this concern as we take each issue very seriously and will do what it takes to make each guests stay a delightful one. I wanted to extend a welcome back to you for your next visit to West Palm Beach to make up for the last stay. Please reach out to me directly at the hotel at 561-655-1454 and I will assist in getting your accommodations set up for your next visit. Please know that your feedback is vital in improving guest’s stays and ensuring each one of our guests is delighted with their choice in staying at the Hyatt Place West Palm Beach/Downtown.

Sunny Regards

James
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309 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Germantown, Tennessee, United States
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 1, 2013

We checked into the Hyatt Downtown in West Palm Beach to tag along on a business trip. We stayed 4 nights. To sum up the hotel:
Pros:
-centrally located to airport, car rental, 3 blocks from CityPlace (restaurants, shopping, movies), Clematis Street (park type area and restaurants)
-hotel shuttle will take you to anywhere within 2 mile radius (we used it to head to Palm Beach Municipal Beach)
-small but usable fitness room
-complimentary breakfast with many choices
-desk staff was very helpful
-good food available 24/7 as part of their "gallery" menu
-seemed quiet, even when hotel was full towards the end of our stay


Cons
-no pool - just a cold water tub and hot tub
-TV only got analog channels, maintenance was called but he did not know what to do
-small fitness center and usable, but machines seemed old and felt like they were on their last leg
-"downtown" does not have downtown feel, just other hotels and not a lot of people out and about until you walk over to CityPlace and Clematis street

Overall this was a decent hotel stay, but not the best we have had.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, June 11, 2013
Hello Marie W,
Thanks for sharing your feedback on your recent stay! We are happy to hear that you enjoyed of the amenities of the hotel including our Stay Fit fitness center, the new AM Skillet breakfast and our 24/7 gallery menu, all of which we have received great feedback about! I agree, the central location of the hotel affords convenience to get to wherever you need to be in West Palm Beach, glad to hear you liked the location. The issue with regards to the TV channels has been addressed and it seemed some technical glitches caused issues with the channels however we are pleased to report that our DirecTV Digital programming is now functioning and working well! We hope to see you back soon in West Palm Beach.

Sunny Regards,

James
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Greenville, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 28, 2013

While the Hyatt Place West Palm Beach is centrally located with easy access to Palm Beach, I was not impressed with its amenities. No pool, no room service, no laundry. The manager and front desk attendants were extremely nice and the rooms were clean. Parking was great! I was in town for a wedding, and really needed my bridesmaid dress pressed... :(

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, June 11, 2013
Hello Robyn E,
Thank you for sharing your feedback with us. Unfortunately, the Hyatt Place brands do not offer full service room service however we do have our 24/7 grab n go and gallery kitchen menu readily available to accommodate guest at any time. The small hot and cold spas on site, while not full size pools are available options to our guests but I apologize we do not have a full size pool on site. In the future, weather permitting the beautiful Palm Beaches is always available and free to get to with our convenient shuttle service. I am so happy to hear that you found our staff accommodating though and that the parking situation worked out well for you. We are continually working to improve our offerings and hope you will give us another opportunity to host you in West Palm Beach soon!

Sunny Regards,

James
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Vero Beach, Florida
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 28, 2013

My boyfriend chose this hotel because of the close proximity to City Place. Just a few short blacks and you are right in the middle of the action. The parking garage was easy to access, but you do pay a $19.00 dollar fee per day. The front desk area had many amenities and food options. The prices were a tad steep (i.e. bottled water was almost $3.00) I would suggest packing some water for the room if you intend to stay longer than one night. There were no other vending machines in the hotel. The free continental breakfast was above average. They even had small breakfast sandwiches and waffles. Our room was spacious and had a large couch that would double as a bed if needed. There was a bar area and very large flat screen television with adapters for electronics. The room had a small divider that separated the living area from the bed which would be nice for a couple whose spouse wanted to stay up later to watch TV or read a book. This divider provided some privacy for that. The bed and pillows were comfortable and the shower was clean. My boyfriend and I utilized the spa area that had a hot and cold spa. Over all the staff was friendly and accommodating. We enjoyed our stay so much in West Palm Beach that we decided to stay for another night. The hotel concierge arranged a cheaper fee than we had paid the night before and had our check in information ready when we walked in. I would recommend this hotel for anyone who would like to stay close to downtown. The location is perfect.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, June 11, 2013
Hello Kate V,
Thanks for the great feedback and glad you enjoyed the stay with us while taking advantage of the great downtown location. You are absolutely correct; our location serves as a great spot to reach all of the great attraction available in downtown West Palm Beach including CityPlace and Clematis Street district. Seems you got to enjoy all of the attractions while in town and we are so happy to hear that our staff was able to get you accommodated for additional night. We look forward to welcoming you back real soon!

Sunny Regards,

James
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Singapore, Singapore
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 21, 2013

This Hyatt Place is very near City Place, a great outdoor shopping and dining area. It is also on the trolley route which will take you to Clematis Street and Downtown -- more great dining venues. The staff was very friendly, helpful and professional. They were accommodating in working with us for family coming to town for a wedding. Morning breakfast was good and continually re-stocked, though often quite a crowd of people trying to eat. The layout of where the food is means there are choke points that slow down the flow of people.

As someone else has noted, there are little things with the room -- design things and beyond the staff's control. You have to essentially get in the shower to turn it on -- and there is no control of the pressure -- in our case it was full blast. The shower door design means a lot of water ends up on the floor. The hotel advocates being green with your towels, which is fine except there are no towel bars to hang up towels on if you want to reuse the towels (except a small one in the shower, which means it would get wet if someone's showering). Our Exec King had the air con right next to the bed, which meant either too cold and noisy from the air con or too hot from no circulation.

In short, I expected more from Hyatt Place rooms. However, the location, excellent staff / service means I would probably stay here again at our price (a wedding package rate which included free parking, which is normally $19 / night).

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, May 23, 2013
Greetings,

Thanks so much for the great feedback and we are so glad we were able to host you while in town for the wedding weekend! Indeed, we are quite proud of our great service and plentiful (and busy) weekend breakfasts….so happy you got to enjoy that! You are right about the green practices we have in place here and your comment regarding the lack of towel hangers has been brought to the attention of our housekeeping and engineering departments and we will get this addressed as soon as possible. We look forward to welcoming you back to West Palm Beach soon.

Best Regards,

James
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Atlanta
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 20, 2013 via mobile

A few inconveniences. Not enough elevators. Wifi and cell coverage in hotel was very frustrating. Shower design put water all over floor. Small rooms. Frustration. They checked our group out because of rate Chang and had to re check in for no reason. $20 parking

Otherwise, great location. Very nice. Breakfast was better than most. Great location to city center

  • Stayed May 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, May 23, 2013
Hello Perry Greene,
Thank you so much for the feedback. With regards to our daily $19.00 parking fee, we actually do waive that charge if you are here at our hotel with a group convention or wedding event and booked under your special rate. If you were inadvertently charged please reach out to us so that we may rectify this situation. We are continually working on ways to improve cell phone and Wi-Fi service, in fact we just upgrade dour Wi-Fi network so improvements have been seen already. We hope you enjoyed the rest of the stay and look forward to seeing you back!
Sunny Regards,

James
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Izmir, Turkey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 11, 2013

Lucky to see this quality with our budget. Excellent. lobby small and in a rush in the morning. Other than that we Loved their continental breakfast. New concept and over all outstanding. Price, value, quality, location, service excellent.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, May 15, 2013
Dear Okanson,

Thanks you for the great feedback and glad to hear you enjoyed the new AM Skillet breakfast, we have heard rave reviews thus far about it! I would agree with you the Hyatt Place offers a tremendous value with breakfast and wifi always included with your stay! Also, the service piece is so important to our success and I am glad you got to enjoy our personalized service delivery! Look forward to seeing you back in West Palm Beach soon!

Sunny Regards,

James Hansen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place West Palm Beach Downtown

Address: 295 Lakeview Avenue, West Palm Beach, FL 33401
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in West Palm Beach
#6 Business Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place West Palm Beach Downtown 3*
Number of rooms: 165
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Also Known As:
Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
Hyatt West Palm Beach

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