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“Great Hotel” 4 of 5 stars
Review of Hyatt Place West Palm Beach Downtown

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Hyatt Place West Palm Beach Downtown
3.0 of 5 Hotel   |   295 Lakeview Avenue, West Palm Beach, FL 33401   |  
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Ranked #9 of 33 Hotels in West Palm Beach
GreenLeadersGold level
Dallas, Texas
Top Contributor
126 reviews 126 reviews
22 hotel reviews
Reviews in 44 cities Reviews in 44 cities
139 helpful votes 139 helpful votes
“Great Hotel”
4 of 5 stars Reviewed December 22, 2012

The Hyatt Place in City Place is clean and have large rooms. The rooms have a large sectional sofa, comfortable bed, and desk. The staff are very friendly and helpful. Next time I am in South Florida I will definitely be back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, January 16, 2013
Dear Born2Travel57,

Thank you for your wonderful review of our hotel! Our rooms are very spacious and our Hyatt Grand Bed is very comfortable. We are happy to hear you enjoyed your stay and look forward to seeing you again!
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309 reviews from our community

Traveler rating
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    34
    14
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Sao Paulo, SP
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 17, 2012

I have stayed at this hotel 4 times this year, including a 22 night-stay in August. I must say I was extremely pleased every time.
Friendly staff (they know me by name) knows my preferences and try to please me every stay.
Clean and impecable rooms. Fantastic breakfast.
The only problem is the internet, that never works properly neither in the room nor in the lobby.
Other than that, it is just perfect!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, February 2, 2013
Dear Chris2023,

Thank you for your review of our hotel! I am hapy to hear you enjoy your stays with us. We look forward to your next visit to the Hyatt Place West Palm Beach/Downtown.
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New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 16, 2012

I like that the hotel is new, but cozy, so I don't feel overwhelmed by an empty room. It feels like a studio apt in Manhattan, so I look for Hyatt Places whenever I travel alone. The rooms have a large sectional sofa, large comfy bed, mini desk, etc.
The staff are friendly and helpful, just need to ask.
Minimal food available at night, but you can go out to CityPlace for great restaurants, but they have a cafe type area good for breakfast and lunch during the day.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, February 2, 2013
Dear soonamlu,

Thank you for taking the time to review our hotel. We are happy to hear your stay was comfortable and you enjoyed the downtown area. We look forward to your next stay with us when you are in West Palm Beach!
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Fairfax, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012

My wife and I stayed at the Hyatt Place West Palm Beach. We stayed there for 4 glorious days. This hotel is within walking distance to many wonderful sites and great restaurants. The staff there is friendly and helpful. They served a great breakfast every day. Also, they have a shuttle service where you can get a shuttle to any place within a 2 mile radious of the hotel and they will pick you up and bring you back. I recomend this hotel to anyone traveling to West Palm Beach.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, January 16, 2013
Dear Augustaboy,

Thank you for your wonderful review of the hotel! We are so happy that you and your wife enjoyed your stay with us. Indeed, we are within walking distance to City Place, Clematis Street and the beach. Our complimentary AM Kitchen Skillet breakfast is a great start to the day.
We hope to see you again next time you are in West Palm Beach.
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Deland, Fl
Senior Contributor
33 reviews 33 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
102 helpful votes 102 helpful votes
3 of 5 stars Reviewed December 14, 2012

I made reservations for my wife to stay at this hotel on a business trip for one night. I could not identify any hotels in the area with consistently good reviews so I rolled the dice with the Hyatt. My wife reports minimal service upon arrival at 9:30 P.M. including no presence at the front desk and no valet to park the car despite a sign saying that the service was opened. Luggage carts were absent. The room was of good size and clean except for old food on the room service menu. While the impression was given that the hotel provided 24 hour room service, it was actually only available with a limited menu if my wife went downstairs to pick up the "room service" in the lobby. Realize that the pictures on the website suggest a typical Hyatt experience though this is clearly a trimmed down version...bordering on a motel type lodging.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JamesDOS, Director of Sales at Hyatt Place West Palm Beach Downtown, responded to this review, May 9, 2013
Hello YankeeFanatic,

Thanks so much for the thorough feedback, your input is much appreciated. Our team has reviewed btht eh Pro’s and Con’s you pointed out and are working hard to address those that impacted your stay! We are now clarifying to guests at time of reservation that there is tub options for guest rooms, in addition to a recent Wi-Fi bandwidth upgrade which has tripled our speed and made connectivity quite a bit easier. We are striving each day to reduce the occurrence of any con’s and I hope you will come back to experience the improvements we have made. Look forward to seeing you again in West Palm Beach and safe travels!

Sunny Regards,

James
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Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 1, 2012 via mobile

The staff at this hotel are great ! Friendly service......they always try to make your request happen.

The free shuttle will take you to Worth Ave for shopping or even drive you to the beach.

This Hyatt Place has a lobby bar and even offers a happy hour with special prices.

Same issues I have had with other Hyatt Place Hotels......Air Conditioner in your room is loud and the hot breakfast items are terrible. Stick with the toast/pastries/fruit/cereal.

Too bad the hotel doesn't have a real pool .......roof-top expansion ???

Stayed November 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, December 3, 2012
Dear MC0747,

Thank you for taking the time to review our hotel. We take pride in delivering championship service, we are happy you enjoyed your stay. Our shuttle service is a nice option and our Lobby Bar is a wonderful addition to the Hyatt Place West Palm Beach/Downtown. We hope you will come back to stay with us the next time you are in the area!
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Derry
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 24, 2012

we stayed at hotel for 4 nights to attend a field hockey festival nearby. We had 5 family members in one room and it was not bad! It is a mini suite with a large sofa and two queen size beds. The front desk was very polite and friendly. Anything we asked for was taken care of. Our maid on the fourth floor was awesome. Breakfast was fine with lots of choices. Parking was free and convenient. We were all pleased with our stay.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, Manager at Hyatt Place West Palm Beach Downtown, responded to this review, December 3, 2012
Dear chinamay,

We really appreciate you taking time to review our hotel. Our rooms are quite spacious and our breakfast has the variety to please any family member. Please come back and see us next time you are in town for a field hockey event!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place West Palm Beach Downtown

Address: 295 Lakeview Avenue, West Palm Beach, FL 33401
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in West Palm Beach
#6 Business Hotel in West Palm Beach
#8 Romantic Hotel in West Palm Beach
#12 Family Hotel in West Palm Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place West Palm Beach Downtown 3*
Number of rooms: 165
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Also Known As:
Hyatt Place West Palm Beach Downtown Hotel West Palm Beach
Hyatt West Palm Beach

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