We stayed at this hotel for seven nights when we were in West Palm Beach on business. The only reason I chose it was because when I made the reservation, it was the only place in the area that had availability for less than $200 a night. The only room I could book was a smoking room, but I've not usually had a problem switching at check-in.
When we pulled into the parking lot, it was completely full, mostly with construction trucks, trailers and equipment. We asked the front desk person where to park -- she shrugged and said anywhere we could squeeze in. She told us to park across the street at the doctor's office if we needed to. I also asked for a non-smoking room -- she said the hotel was full, but to ask in the morning because she was sure something would open up.
As we unloaded the car (parked illegally in a fire zone, but so were several other cars), we noticed a party going on in one of the rooms above -- people hanging over the balcony, loud music,lots of beer -- not a good sign, especially since it was only Tuesday. It turned out that many of the hotel guests were construction workers staying there for several months, giving the place had a frat house feel.
When we got into our room, the stench of cigarette smoke was overpowering. We opened the balcony door and turned the fan on high to air it out, but it took a couple of days to get rid of it. Once the smoke was gone, the dank moldy smell came forth. When I asked to change rooms the next day, I was told that the hotel was completely full, but to just keep checking in case something opened up. Since I overheard her saying the same thing to a couple of other people and we had work to do, it didn't seem worth the hassle.
The room was dingy and worn; the bathroom was moldy from the floor under the sink to the ceiling to the shower head. The fan blew on the back of the desk chair, making it uncomfortable to work at the desk, but there was road work going on outside, so you couldn't really turn it off and open the balcony door because of the noise and dirt. One morning at 7 am we awoke to crashing and yelling -- there was a construction dumpster parked under the window and guys were on the roof throwing debris down into it.
Every night before we got into bed we had to remake it -- if we didn't the bottom sheet popped off as soon as we laid down. Apparently no one ever taught the housekeeping staff how to make a bed. We only had the bare minimum of towels in our room, and one night I had to call and ask for them, because the maid didn't leave any. The ice machine next to our room never worked, and we never saw any of the little amenities, like a morning paper, that are promised by the Choice hotel chain and that you would expect when you're paying $160 a night for a room.
The hotel restaurant was closed for remodeling, but the rest of the common areas were in decent shape, the staff was friendly enough, if overwhelmed and inefficient, and the continental breakfast was adequate.
In short, it would have been a fine place for $80 a night, but for double that, it was a terrible value. Had I known what was going on with all of the construction on site and in the street outside, I would have paid more for a nicer place, or stayed a little farther away. In fact, we stayed in three other Choice hotels on this trip (all Quality Inns) and every one of them was overpriced, dirty, and decrepit.
I'll be cashing in my Choice points for airline miles, because I would never stay in one again, nor would I recommend them to anyone else.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.