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“Don't plan on staying at Ramada hotels again.” 1 of 5 stars
Review of Ramada West Palm Beach Airport

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Ramada West Palm Beach Airport
3.0 of 5 Hotel   |   1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)   |  
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Ranked #22 of 34 Hotels in West Palm Beach
A TripAdvisor Member
“Don't plan on staying at Ramada hotels again.”
1 of 5 stars Reviewed 3 days ago NEW

My recent stay at the Palm Beach Lakes Ramada Inn, West Palm Beach was awful.We arrived late on Saturday night/sunday morning (12:30am). I was told to call the hotel by the helpful front desk attended I spoke with on Friday afternoon. She informed me that they would send a discount rate taxi for us as the shuttle would not be running at that time. When we got off the plan and headed to the exit I called the front desk and was told that a taxi driver would be calling us shortly. At approximately 12:50 after hearing from no one I called the hotel back and was immediately placed on hold. I the front desk finally came back to me and I was told that he would call the taxi service again. The taxi service finally arrived just about 1:00am which I later found out was not the taxi that was called for me but at that point I was not waiting any longer. We arrived at the hotel and finally checked in and got to our room. We tried to sleep as we were very tired from traveling. Every time the A/c unit turned on it made a loud noise and sounded like a diesel truck idling in our room. We tried to adjust the settings several times but no luck. At one point we finally just shut off the unit just to try and get some sleep. At approximately 7:30 I called the front desk to inform them of the noisy unit (I would have called earlier but I wasn't sure if anyone was actually asleep and did not want to wake them up). At first the desk attendant offered nothing for us, just asked why I didn't call earlier. When I asked about moving to another room she said that there were none available. She said she would check again and call back. She called back and said she found another room on the same floor and at first I thought someone would come up to our room with the new keys, but I was wrong called back and then heading down to the front desk. She was all set to give the keys when she said that she better check with house keeping first. Good thing she did because it turns out that someone was in the room. She then finally found another room and we moved to that room for at least a few hours of rest finally. Unfortunately she must have not told housekeeping that room was not taken and about a half hour late some came into the room without even knocking. We then paid for an over priced breakfast which should probably complimentary based on the offerings and quality of food.We did get $30 the bill but I feel that this is not enough to make up for the poor customer care.

  • Stayed April 2015, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Ramada

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286 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Vermont
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5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 of 5 stars Reviewed 1 week ago NEW

I booked this for the shuttle to the airport. Waited 45 to be picked up and going on an hour to get back. Terrible service. The room was nice tho.


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Stayed April 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
2 of 5 stars Reviewed 1 week ago

Overall the hotel was nice. The sink at first glance was gross. There were whiskers and other debris sitting in the bottom of the sink. I turned on the water to rinse it out and soon found out why. No amount of hot water resolved it. It was late and we were tired so I figured it'd empty by morning. The next morning, it was still backed up. A sink full of water that won't drain doesn't make you want to brush your teeth there, though!

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tifton, Georgia
1 review
2 of 5 stars Reviewed 1 week ago

There was No fresh coffee for this weary traveler after getting in at night! And the breakfast area had no coffee in the morning after breakfast was done. I went down for coffee only after missing breakfast and there was none made and no one to ask for any.

  • Stayed April 2015, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

No airport shuttle for this In Airport facility after 10 pm.
Poor restaurant service for a fee
Unfriendly staff
Almost yellow color white bed and linen. Guest Laundry collects 2 $ per load and 2$ for drying. Staff couldn't help giving coins for change. Irritated to the core

Stayed April 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Roseanna is the best hotel receptionist in the world. My fiancé and I traveled from California to the West Palm Beavh Ramada where Roseanna was exceptional from the days before our flights until our stay was complete. She deserves a big fat raise.

  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada West Palm Beach Airport

Address: 1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 34 Hotels in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada West Palm Beach Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Rest and refresh yourself when you stay at our Ramada West Palm Beach Airport hotel near beaches and fun attractions. Our tropics-inspired sundeck, outdoor heated pool and friendly service will relax you on your next Florida vacation. Our pet-friendly hotel features 3,100 square feet of meeting and banquet space, ideal for your next family or professional event. Each of our 162 guest rooms is appointed with coffee maker, desk, hair dryer, safe and voicemail. Our West Palm Beach hotel also offers accommodations with microwave and fridge upon request. Enjoy free Wi-Fi Internet access at our beautiful vacation hotel. ... more   less 
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Also Known As:
Comfort Inn West Palm Beach
West Palm Beach Comfort Inn

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