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“Rude Arrogant Customer Service” 2 of 5 stars
Review of Ramada West Palm Beach Airport

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Ramada West Palm Beach Airport
3.0 of 5 Hotel   |   1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)   |  
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Ranked #26 of 34 Hotels in West Palm Beach
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205 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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New York
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Ramada West Palm Beach Airport is a decent value for the money, and the stay, on the whole, was fine, with some minor issues. One was the fan in the bathroom -- it recirculated air back through a small, dirty, plastic filter that looked like it has not been changed in years -- an exhaust fan would have been far better. The room was cleaned and made up very well, except that the bathroom supplies were replenished inconsistently.

Still, everything was clean, the front desk was courteous, and stay was pleasant.

  • Stayed January 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 1 week ago

The staff was nice but that's about the only thing that was nice. The room smelled of mix of chemicals and pets. The AC unit was so loud it woke us up every time it turned on. The walls were so thin I could hear everything going on outside of our room. From the parking lot to the halls. Also the continental breakfast buffet is not free like most hotels. Its $8! I didn't know that until after I got a plate. And the shower didn't work well. The toilet was extremely loud too. Spend a little extra and stay somewhere else.

Stayed January 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
key west
1 review
1 of 5 stars Reviewed 1 week ago

Although the room was clean, the bed was so hard and the ac turning in & off every 10 minutes made it difficult to sleep. Non smoking hall reked of smoked, you actually see it in the hall. Heated pool was not heated. Would not stay here again.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bailey, Colorado
1 review
3 of 5 stars Reviewed 1 week ago

Got in late. They gave me the wrong room: Smoking King instead of a non-smoking double. Not even close. They did move us to a room where the bathroom sink didn't drain. Rather than wait for Maintenance in the morning, I offered to plunge it out myself. The plunger they found was split, and thus worthless (even wrapped in a plastic bag). They "sort of" fixed it in the morning. Rooms were quiet, beds were clean, pillows were nice. Stain on the floor that my daughter suggested was blood, but I told her blood doesn't stay that brightly colored red over time. Word to the wise: Choose a room about the first floor, unless you want a free lizard roommate.

  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Ramada

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 1 week ago

Very clean location. Reasonable for the price I paid for my stay. Great customer services. Poor house keeping skills. overall I was a good stay ill definitely be back if I'm in the area. I really enjoyed Resha and Sandy at front desk two very pleasant ladies. I would say experience the stay the reviews threw me off .

  • Stayed January 2015, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
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Merino, Colorado
Top Contributor
59 reviews 59 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed 5 nights. The attached restaurant is a joke. The breakfast is ho-hum, find a Dunkin's. The smoking rooms are definitely smoking. The pool area was nice. Beds were comfy. Front desk was less than helpful.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada West Palm Beach Airport

Address: 1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #26 of 34 Hotels in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada West Palm Beach Airport 3*
Number of rooms: 162
Official Description (provided by the hotel):
Rest and refresh yourself when you stay at our Ramada West Palm Beach Airport hotel near beaches and fun attractions. Our tropics-inspired sundeck, outdoor heated pool and friendly service will relax you on your next Florida vacation. Our pet-friendly hotel features 3,100 square feet of meeting and banquet space, ideal for your next family or professional event. Each of our 162 guest rooms is appointed with coffee maker, desk, hair dryer, safe and voicemail. Our West Palm Beach hotel also offers accommodations with microwave and fridge upon request. Enjoy free Wi-Fi Internet access at our beautiful vacation hotel. ... more   less 
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Also Known As:
Comfort Inn West Palm Beach
West Palm Beach Comfort Inn

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