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“Bad Management” 1 of 5 stars
Review of Ramada West Palm Beach Airport

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Ramada West Palm Beach Airport
3.0 of 5 Hotel   |   1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)   |  
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Ranked #24 of 33 hotels in West Palm Beach
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139 people have reviewed this hotel

Traveler rating
    25
    29
    36
    23
    26
See reviews for
35
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14
50
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I waited close to two hours for my room to be ready after the 3pm check in time. I was late for my event because of this. I was not offered any sort of compensation or reason as to why the rooms were not ready, I understand it was a high volume weekend, however waiting two hours is extreme. The man at the front desk was polite considering the circumstances. However, this issue is enough to deter me from staying here in the future.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 4 weeks ago
Thank you for taking the time to write this comment, and Thank you for staying with us.
You are correct we had a very busy weekend, sold out due to a local concert. our standard is 3pm check in, we failed last weekend, my apologies. Due to staffing issues we were unable to turn over the 125 check outs in a timely manner, by 3pm.
I hope you enjoyed the area while here and perhaps give us another chance.

Sincerely,
S.Gambrell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 of 5 stars Reviewed 4 weeks ago

This place doesn't even deserve a rating. I wish you didn't even have to give one. Their customer service is TERRIBLE. We got treated like absolute crap, when the things that went wrong were THEIR fault. They made us move out of our room Saturday morning, and then the room we were moving into was ready late, so we were late for our event Saturday night. When I complained, I got a snarky response of "Well that is just so inconvenient for you." They are the worst. I can't say it enough: DO NOT STAY HERE!!

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Palm Beach
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

the smells of marijuana were very strong in the hall ways.They were also toilet papers missing on both nights from the bathroom

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Ramada

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2Golfwego, General Manager at Ramada West Palm Beach Airport, responded to this review, 4 weeks ago
Thank you for taking the time to let me know what stood out to you while here. The smell... we have one floor that is a smoking floor, sounds like it may have come from that area, which is hard to control unless I happen to walk by and notice the smell. My apologies, if I had known , they would have been asked to leave.
Missing toilet tissue is puzzling... I will put your comment in the housekeeping office for all to see.
I thank you for your stay, and hope you will give us another try in the future.

S.Gambrell
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada West Palm Beach Airport

Address: 1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
Phone Number:
Location: United States > Florida > West Palm Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 33 hotels in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada West Palm Beach Airport 3*
Official Description (provided by the hotel):
Rest and refresh yourself when you stay at our Ramada West Palm Beach Airport hotel near beaches and fun attractions. Our tropics-inspired sundeck, outdoor heated pool and friendly service will relax you on your next Florida vacation. Our pet-friendly hotel features 3,100 square feet of meeting and banquet space, ideal for your next family or professional event. Each of our 162 guest rooms is appointed with coffee maker, desk, hair dryer, safe and voicemail. Our West Palm Beach hotel also offers accommodations with microwave and fridge upon request. Enjoy free Wi-Fi Internet access at our beautiful vacation hotel. ... more   less 
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Also Known As:
Comfort Inn West Palm Beach
West Palm Beach Comfort Inn

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