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Ramada West Palm Beach Airport: Traveler Reviews

2.5 of 5
1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
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Ramada West Palm Beach Airport
Ranked #30 of 34 hotels in West Palm Beach
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66 reviews from our community

    Trip type
Traveler rating
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    10
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    17
Date Rating
Tallahassee, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
“You get what you pay for”
2 of 5 stars Reviewed February 19, 2013

I guess I can not be to upset as the price was cheap. The bathrooms need remodeling or better yet better curtains in the shower. There was a hideous smell through the walkway from the elevators to outside. The pool furniture needs updating. The elevator reeked of smoke. I am not sure how long this has been a Ramada but I wont be using them again. The breakfast buffet was mediocre.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Rachel G about Ramada West Palm Beach Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne T, General Manager at Ramada West Palm Beach Airport, responded to this review
February 21, 2013
Dear Rachel G,
Thank you for taking the time to review your stay at the Ramada West Palm Beach. I'm sorry to read that your stay was not to your satisfaction. Many upgrades to the property are coming in the near future, including remodeled bathrooms with upgraded linens, new pool furniture, new hallway carpet and wall coverings, and a full service restaurant. I hope we have the opportunity in the future to serve you again as a newer, better Ramada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
84 reviews 84 reviews
23 hotel reviews
Reviews in 59 cities Reviews in 59 cities
33 helpful votes 33 helpful votes
“Place is a dump for a 2 1/2 star place.”
2 of 5 stars Reviewed February 16, 2013

The positive side is the customer service is good, the people at the desk are really friendly. First couple things you notice is the musty smell and the carpets in the hallway. The carpets look at least ten years old, 15, can I get a 20. They haven't been cleaned in a long time, long time. Once you make it to the room, it's ok. Bed is comfy. Rip all out the carpets, give it a remodel and the place would be up to standards. Otherwise it will be a hole in the wall not worth more then 40-50 bucks a night. I booked late at night with a booking site that shows you the hotel after u paid. I'm just glad I was only there for about ten hours. Didn't even think about trying the free breakfast.

  • Stayed February 2013, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by Cursive9 for West Palm Beach
Ask Cursive9 about Ramada West Palm Beach Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne T, General Manager at Ramada West Palm Beach Airport, responded to this review
February 18, 2013
Dear Cursive9,
Thank you for feedback. We're happy that you were pleased with our service, and are confident that you would have enjoyed our complimentary breakfast.
We're very sorry that your expectations as far as the condition of the hotel were not met. Although the hallway carpets were professionally cleaned less than two months ago, we agree that an update is needed. We're very pleased to announce that the ordering phase of our renovation is already underway. A portion of the improvements include new hallway carpet, updated baths, guest room furniture, guest room lighting, and upgraded bedding to our already comfy beds.
We do hope that you will consider staying with us in the future.
Best regards,
Yvonne Thompson
General Manager
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Charleston, South Carolina
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“This is now a Ramada Inn”
3 of 5 stars Reviewed February 4, 2013

I don't know how long ago that Ramada took over but this hotel needs help. I was in a "non-smoking" room, but it was evident that someone had been smoking...especially in the bathroom. I couldn't get rid of the musty smell in the room despite spraying air freshner.
I was there for two nights. It was nice of the cleaning lady to refresh the towels and such, but she never made the beds. Odd.
On the upside, the shower pressure was fantastic and the water HOT.

In a nutshell, it served my basic needs.

The staff was very helpful and the breakfast was decent (although I was afraid to eat the eggs. )

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask ahaynes122 about Ramada West Palm Beach Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne T, General Manager at Ramada West Palm Beach Airport, responded to this review
February 6, 2013
Thank you for your review. Although we would like to hear all good things, your honest feedback is a valuable tool by which we can become better. I'm dissappointed to read that service and the freshness of your room was not as expected. Your feedback will be shared with housekeeping management and we will ensure these issues are corrected immediately. I am pleased that you enjoyed the shower and the breakfast, and I welcome the opportunity to talk to you about your stay with further detail.
Best regards,
Yvonne Thompson
General Manager
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Pennsylvania
Top Contributor
79 reviews 79 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
114 helpful votes 114 helpful votes
“ABSOLUTE DUMP - HORRIBLE”
1 of 5 stars Reviewed January 20, 2013 via mobile

This hotel must be closed. Rancid smells, broken furniture, torn carpets and a rich supply of mold and stains on ceilings and in the bathrooms.
The most incompetent, rude, unskilled and outrageous staff in any business particularly hospitality. Complaints are pointless - they are openly disinterested and bothered.

The manager will go so far as to name call and become threatening and profane. Took a full 5 weeks for them to correct their "mistake" on my credit card.

Disgraceful that this hole is in service.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by travelinman47 for West Palm Beach
Ask travelinman47 about Ramada West Palm Beach Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yvonne T, General Manager at Ramada West Palm Beach Airport, responded to this review
January 23, 2013
Dear Travelinman47,
Thank you for taking the time to provide feedback from your stay in December. I'm terribly dismayed that your stay and our service was not to your satisfaction. I would love to have the opportunity to discuss your stay with you in further detail to address the issues that you have described to better serve in the future.

Thank you,
Yvonne Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clermont, Florida
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Not the best”
3 of 5 stars Reviewed July 26, 2012

The hotel is in need of renovations! The carpet in our room was torn, the window was partially boarded up, and the view of the courtyard and pool was obstructed by plants.

My wife does not use elevators. The only stairs were emergency evacuation starways. They were very narrow, dark, and smelly. Both stairways lead to the outside of the building. One leads out to the courtyard and the other to the side of the building (in the parking lot).

The hotel is failry close to restaurants and short drive to the beaches. The mall nearby was mostly closed down.

  • Stayed February 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Rob D about Ramada West Palm Beach Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Ramada West Palm Beach Airport

Also Known As:
Comfort Inn West Palm Beach
West Palm Beach Comfort Inn
Address: 1901 Palm Beach Lakes Blvd, West Palm Beach, FL 33409 (Formerly Comfort Inn West Palm Beach Hotel)
Phone Number:
Region: United States > Florida > West Palm Beach
Amenities:
Business Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 34 hotels in West Palm Beach
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The perfect choice for West Palm Beach Hotels, the West Palm Inn & Conference Center is close to many area attractions, including the Raymond F. Kravis Center for the Performing Arts, Lion Country Safari drive-through safari park, Sound Advice Amphitheatre, the Roger Dean Stadium baseball field and Moroso Motorsports Park. The Palm Beach International Airport is four miles away.This West Palm Beach hotel is the ideal location for both business and leisure travelers. ... more   less 
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