We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
Free Newsletter

Interested in Comfort Inn Palm Beach Lakes and West Palm Beach?

We'll send you updates with the latest deals, reviews and articles for Comfort Inn Palm Beach Lakes and West Palm Beach each week.

Comfort Inn Palm Beach Lakes: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 13 Reviews
5.0 of 5 stars
2
4.0 of 5 stars
2
3.0 of 5 stars
5
2.0 of 5 stars
1
1.0 of 5 stars
3
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#16 of 32 hotels in West Palm Beach
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 162
  • Address: 1901 Palm Beach Lakes Boulevard West Palm Beach, FL 33409
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary Six-story Hotel centrally located near I-95, 3 miles from airport & 4 miles from beach. This description is based on information provided by the hotel.
Business Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool
Check Rates: $120 Avg. Price
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.

TripAdvisor Traveler Reviews

Reviews of Comfort Inn Palm Beach Lakes

( 2-6 of 13 )
“Shady Operators, poor service”

Comfort Inn Palm Beach Lakes

Oct 26, 2007

Business traveller, this was my third bad experience at this hotel in recent weeks.

First, they have a cancellation deadline, forcing the guest to GUARANTEE the room, yet for the second time that I arrived late evening, they gave my room away before I got there. (they made me guarantee my stay - but they assumed I wouldn't arrive and resold the room!).

This place has BAD MANAGEMENT with a careless customer-service attitude. Besides reselling guaranteed rooms, they also downgrade rooms booked with "choice hotel points", (ie: I booked a room with pool view, they insisted that none were available, although Choice Hotels verified that some were still available after I arrived).

Also, I arrived a few weeks ago for a stay on a day that they had massive plumbing problems. There were work crews on site opening sewers and the entire hotel literally smelled like human waste. Even in that case, they absolutely refused to let me cancel my reservation (it was 1 hour after their cancellation deadline).

Again, all these things point to management that encourages or demands that their staff take advantage of guests when possible. AND, the place isn't that great or even clean in the first place. I tried to look past these issues, but this is a BAD PLACE.

  • This TripAdvisor Member:
    • Liked — proximity to my client
    • Disliked — Bad customer service, rude personnel at desk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jackie667's Summary
Date of Stay: October 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: September 28, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Good Value For in Season”

Comfort Inn Palm Beach Lakes

Save Review
3 of 5 stars
long island
Mar 2, 2007
1/1 found this review helpful

I was called to West Palm Beach for a family emergency.
Called the hotel directly and was told all booked up, called Hotels.Com and got a decent rate (about 170 avg) for 7 nights.
IT DOES PAY TO PLAN AHEAD, but I had 2 days notice and this was in a good location to where I had to be. It is located right off of 95 and within walking distance to some good places to eat.
It is also located about 10 min from the airport. about a $13 cab ride.
I Check in early and got a King , no smoking room overlooking the pool and parking lot. Room was cleaned early every day, and had plenty of hot water . Fridge in room was super cold. Computer hookup was there if needed. Front parking spaces fill up fast, but there is plenty of parking in back and on the sides with access to the hotel.
The hotel has a coffee and sandwich shop attached to it , which is ok for a snack. Don't look for a big meal here, its not happening. There is a free breakfast in the early morning till 930am, not too bad for a fast bite. no eggs or pancakes. They do have self made waffles, juice and coffee.
Hotel staff was friendly and more than helpful in dealing with a problem I had with Hotel.com in cutting short my stay. When it looked like I might not get out due to s snow storm in NY, the front desk was more than helpful in holding a room for 2 nights, at no cost.
Check out the Crazy Buffet across the street, very good chinese food and sushi. Also the Palm Beach Ale House for lunch or dinner, 5 min walk down the block. Can't go hungry in the area.
I would return if I needed a hotel in the center of Palm Beach.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
photofpd's Summary
Date of Stay: February 2007
Member since: December 30, 2003
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not Bad”

Comfort Inn Palm Beach Lakes

Save Review
3 of 5 stars
Sarasota, FL
Sep 10, 2006
2/2 found this review helpful

The company I visited booked me here. It was probably the best deal in the area. I paid $89 plus tax (AAA rate) This was early Sept.-- hurricane season. It is an older property, but had some modernization. The pool`was very nice with plenty of room. The room was dated, but clean. The maid service rated a tip as the room was completely made up with fresh linens every day. There is no restaurant that I saw and the free breakfast was coffee and tiny donuts or bagels, which was OK with me. There is a Krispy Kreme next door. This is a good location if you have business in the area and it's right off I-95. I'll stay there again when visiting my client.

  • This TripAdvisor Member:
    • Liked — Value for price
    • Disliked — Poor breakfast selection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BoatBaron's Summary
Date of Stay: August 2006
Traveled with: Solo traveler
Visit was for: Business
Age group: 65+
Member since: September 10, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Cockroaches Sent Us Packing”

Comfort Inn Palm Beach Lakes

Aug 8, 2006
5/5 found this review helpful

Several educators were booked here for a 4-night stay. When my flight arrived at 11 p.m., I was told my reservation had been cancelled because I hadn't arrived at 4 p.m. Since no suggestion for another room was offered, I requested one. I was booked into a room with a very, very loud A.C. The cold tap water was warm, and all drink vending machines were out of order. Moved to a newer room the next day because the A.C. in the new room could be turned off, I found cockroaches in my bed and on the nightstand at 3 the following morning. As a result, we moved to another hotel.

Notably, before we had even discussed a move, one of my colleagues discovered that a bill of around $400 was credited to her card, though the organization booking our rooms had a $69 a night agreement, and my colleague hadn't stayed 4 nights.

A very disconcerting experience.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edtravel's Summary
Date of Stay: August 2006
Member since: August 08, 2006
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“An Overpriced Pit”

Comfort Inn Palm Beach Lakes

Mar 5, 2006
2/2 found this review helpful

We stayed at this hotel for seven nights when we were in West Palm Beach on business. The only reason I chose it was because when I made the reservation, it was the only place in the area that had availability for less than $200 a night. The only room I could book was a smoking room, but I've not usually had a problem switching at check-in.

When we pulled into the parking lot, it was completely full, mostly with construction trucks, trailers and equipment. We asked the front desk person where to park -- she shrugged and said anywhere we could squeeze in. She told us to park across the street at the doctor's office if we needed to. I also asked for a non-smoking room -- she said the hotel was full, but to ask in the morning because she was sure something would open up.

As we unloaded the car (parked illegally in a fire zone, but so were several other cars), we noticed a party going on in one of the rooms above -- people hanging over the balcony, loud music,lots of beer -- not a good sign, especially since it was only Tuesday. It turned out that many of the hotel guests were construction workers staying there for several months, giving the place had a frat house feel.

When we got into our room, the stench of cigarette smoke was overpowering. We opened the balcony door and turned the fan on high to air it out, but it took a couple of days to get rid of it. Once the smoke was gone, the dank moldy smell came forth. When I asked to change rooms the next day, I was told that the hotel was completely full, but to just keep checking in case something opened up. Since I overheard her saying the same thing to a couple of other people and we had work to do, it didn't seem worth the hassle.

The room was dingy and worn; the bathroom was moldy from the floor under the sink to the ceiling to the shower head. The fan blew on the back of the desk chair, making it uncomfortable to work at the desk, but there was road work going on outside, so you couldn't really turn it off and open the balcony door because of the noise and dirt. One morning at 7 am we awoke to crashing and yelling -- there was a construction dumpster parked under the window and guys were on the roof throwing debris down into it.

Every night before we got into bed we had to remake it -- if we didn't the bottom sheet popped off as soon as we laid down. Apparently no one ever taught the housekeeping staff how to make a bed. We only had the bare minimum of towels in our room, and one night I had to call and ask for them, because the maid didn't leave any. The ice machine next to our room never worked, and we never saw any of the little amenities, like a morning paper, that are promised by the Choice hotel chain and that you would expect when you're paying $160 a night for a room.

The hotel restaurant was closed for remodeling, but the rest of the common areas were in decent shape, the staff was friendly enough, if overwhelmed and inefficient, and the continental breakfast was adequate.

In short, it would have been a fine place for $80 a night, but for double that, it was a terrible value. Had I known what was going on with all of the construction on site and in the street outside, I would have paid more for a nicer place, or stayed a little farther away. In fact, we stayed in three other Choice hotels on this trip (all Quality Inns) and every one of them was overpriced, dirty, and decrepit.

I'll be cashing in my Choice points for airline miles, because I would never stay in one again, nor would I recommend them to anyone else.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $120 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Comfort Inn Palm Beach Lakes

( 2-6 of 13 )
Travelers Who Viewed This Property Also Viewed
Location: West Palm Beach, FL
$84*
Check Rates
$157*
Check Rates
Location: West Palm Beach, FL
$180*
Check Rates
*Average price
Write Your Own Hotel Review
Been to Comfort Inn Palm Beach Lakes? Share your experiences!

Do You Own Comfort Inn Palm Beach Lakes?

Comfort Inn Palm Beach Lakes Also Known As

Address: 1901 Palm Beach Lakes Boulevard, West Palm Beach, FL 33409