Upon checking in staff was relatively friendly, place was quiet and nice. Was not thrilled about a 230 dollar hold being put on my card when I paid cash for my stay. We left for a few hours and came back in the evening. The atmosphere was completely different then. I was with my 11 year old son and while we were out by the pool there was people being loud and using fowl language. Also a man on his balcony overlooking the pool came out in his underwear and we're watching me and my son by the pool. When we got up to leave to go sit in the lobby he also went inside. Then we went up in the elevator which smelt like marijuana to go back to our room. At 12 pm people in the room next to us were cursing at each other and I was afraid it might turn violent. Then they resolved their issues and began pumping up music in their room, all the while the door opening and slamming back shut. After about an hour of music blasting they left and all was quiet. About 4 or 5 am they returned and were again being loud and opening and shutting their door. I finally fell back asleep until I felt something crawling on my neck. I pulled it off, flung it to the floor and then took the flashlight on my phone to see if I could see what it was. I didn't find the bug but found 2 bobby pins on the floor next to the bed that were from a former guest. Is the floor vacuumed after people stay?. My son got no sleep and had to play a baseball tournament exhausted. I was very disappointed and cancelled my second night there. The lady at the desk was not quite as friendly when I told her I wanted my money back and it was very awkward. When I went back through the room to make sure we had all our stuff I pulled down all the blankets on our bed and found a dirty tissue. I was disgusted and never so relieved about checking out of a place. Also had door lock issues, one card key wouldn't work at all, noisy shower, no chairs on our balcony and the lobby drinks and snacks were way overpriced. We checked out early and stayed at the Marriott on RCA blvd for the same price. Way better atmosphere, quality, and location.
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- Also Known As:
- Courtyard West Palm Beach Hotel West Palm Beach
- West Palm Beach Marriott
- West Palm Beach Courtyard