I've come to expect a certain level of cleanliness and service from the Marriott brand. This was a rare disappointment. Check in was good, front desk staff very pleasant. Our room had foul odor that I can't describe here. Not sure if it was water damage or what the deal was, but it was bad. We came in late and stuck it out for the night, but asked for another room for the second night only to find it was just as bad if not worse. The hallways were not vacuumed. My teenage daughter was going through her things after showering with a towel on and staff came into the room without knocking. I told him once nicely to get out, once not so nicely to get out, and a third time I needed to yell and move towards him. Totally unacceptable. The bistro idea is great, but not if there's no one to staff it. 10am I can't even get a coffee? Super. At least leave coffee out for guests. They were polite about cancelling the rest of my stay, but I will not be returning to this particular property and will honestly think again about other properties... It's too bad because I always thought I could rely on any Marriott to meet a minimum standard.
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- Also Known As:
- Courtyard West Palm Beach Hotel West Palm Beach
- West Palm Beach Courtyard
- West Palm Beach Marriott