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“Good but a few issues.” 3 of 5 stars
Review of Courtyard West Palm Beach

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Courtyard West Palm Beach
3.0 of 5 Hotel   |   600 Northpoint Parkway, West Palm Beach, FL 33407   |  
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Ranked #17 of 34 Hotels in West Palm Beach
West Palm Beach, Florida, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good but a few issues.”
3 of 5 stars Reviewed July 20, 2014

We liked the size of the room and enjoyed the pool. Was nice to have a sofa bed for the kids. But staff was unsure of charges and how cards are processed. (example was movie rental stated $18.99 on the TV but the bill said $20.36.) Room was a little damp for our stay. No exhaust fan.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, July 22, 2014
Dear Thomas L
Please accept my apologies for any confusion you may have encountered with your movie billing. Prices listed in the rooms are exclusive of taxes. Additionally we are please you enjoyed the pool and the extra amenities provided in the room. We value your feedback and will address the issues you felt where not to standards.
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123 reviews from our community

Traveler rating
    42
    42
    24
    7
    8
See reviews for
32
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42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Los Angeles, California
1 review
5 of 5 stars Reviewed July 18, 2014

I have never written a review for a hotel before...but am moved to write this from the politeness and exceptional service by the staff, especially Chad and Mike. I was still in pain from a car accident I had before the trip...and they were nice enough to lift my heavy luggage and tradeshow boxes from my car, and take them all the way to my room! I was blown away by their willingness to help me however possible! It is VERY unusual to find hotel staff that not only care about doing their jobs right, but genuinely care about the comfort of their guests. They also offered some excellent restaurants in the area. GO CHAD AND MIKE!!! Youall ROCK!!! I think a raise is in order for these two exceptional gentlemen!
The hotel itself was clean, well managed, and conveniently located.

Room Tip: Room 303 was great!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, August 4, 2014
Thanks for taking the time to give your feedback we appreciate your business and look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 5, 2014

This place is right off the interstate an not bad with price but when i left my soda on the counter for a few mins ants took over my can and the whole counter. When i called the front desk the guy sound irritated at me for asking to gt someone to spray for the ants or gt me another room. Of course they were "fully booked" an it took over an hour for someone to come an spray this aweful bug spray that lingered the rest of my stay. Dont waste ur time thinking this is a good deal. Trust me!!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, July 9, 2014
Dear Shaiysweet

Thank you for taking the time to review the hotel. I was disappointed to hear of your unhappiness with insect getting into your room and the lack of urgency the staff took getting to your room. We value your business and I hope you stay with us again. Please feel free to contact me at 561 640 9000 x 601 and I will be happy to assist with your next visit. Again, I apologize for the inconvenience you experienced

Sincerely,
Andrea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio, Usa
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 29, 2014

Once we arrived at hotel and checked in we went to the room and seen that there was two queen size beds and nice size tv and a walk out balcony. So i went out to balcony and it smelled like smoke in a non-smoking room. It also had no chairs or anything to sit outside. If there was chairs to sit outside we had a view of palm tree's right at our face and a side view of the parking lot. Was not to happy with this as we walked on other side of hotel and seen all balcony's had chairs and table. Then we tried to use the remote and it worked for the channels and volume but most of the buttons did not work. After this we went down stairs to check out the food at Bistro's and the prices were outrageous! So we order pizza in for supper. The good things i seen about this hotel was the pool area and lounge area outside around the pool. It was very nice. If you plan on staying there i would suggest the rooms on the pool side as they at least have the balcony to sit outside with chairs and nice views of pool and garden area.

Room Tip: Ask for the rooms on the pool side of hotel. otherwise you will be looking into trees and parking lo...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, July 1, 2014
Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Courtyard West Palm Beach.

You indicated in your response that you failed to meet all your requirements. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your expectations. We will certainly look at the possibility having outer balcony furniture’s. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience.
Sincerely
Andrea Ashman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 29, 2014

This is a great place to stay. We had a balcony overlooking the pool. It was noisy at times, but guest were respectful as the evening got later. Besides, the glass doors provided adequate sound dampening

Room Tip: Ask for room overlooking the pool area. Its insulated from traffic noises
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, July 1, 2014
Thank you for taking the time to review our hotel the Courtyard West Palm Beach.
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We look forward to your return
Sincerely
Andrea Ashman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Viera, Florida
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 31, 2014

Location right off highway and pretty close to the beach. Staff very friendly and helpful. Rooms and all hotel common areas fresh and updated and well maintained. The price was reasonable and we were very pleased with this hotel.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, June 9, 2014
Thank you for taking the time to review your stay. We appreciate your comments We value your business and the time you took to share your thoughts with us
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very particular about hotels, this property is clean and up to par. Located in a quiet business park not far from 95. Staff was superb. Came home for a visit, this place will get my business again!!!!!

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
677AndreaA, General Manager at Courtyard West Palm Beach, responded to this review, June 9, 2014
Thank you for taking the time to review or hotel. We are delighted that your stay with the Courtyard West Palm Beach was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard West Palm Beach

Address: 600 Northpoint Parkway, West Palm Beach, FL 33407
Location: United States > Florida > West Palm Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in West Palm Beach
#14 Business Hotel in West Palm Beach
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard West Palm Beach 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Courtyard West Palm Beach Hotel West Palm Beach
West Palm Beach Marriott
West Palm Beach Courtyard

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