We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible STAY AWAY!!!!!!!” 1 of 5 stars
Review of Holiday Inn Hotel & Suites Vero Beach - Oceanside

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Holiday Inn Hotel & Suites Vero Beach - Oceanside to your Saves list
Holiday Inn Hotel & Suites Vero Beach - Oceanside
3.0 of 5 Hotel   |   3384 Ocean Drive, Vero Beach, FL 32963   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save 10-30%
Ranked #17 of 26 Hotels in Vero Beach
St Cloud, FL
1 review
5 helpful votes 5 helpful votes
“Horrible STAY AWAY!!!!!!!”
1 of 5 stars Reviewed June 13, 2013

This hotel is GROSS!! Roaches in our room, bath tub and toilet stained. Furniture is in bad shape and needs to be replaced along with the curtains. Sink, tub and toilet were constently broken. At one point someone acutally came into our room to unclog the sink because the water would not drain and came in with a toilet plunger to fix it. Mind you all of our tooth brushes, brushes make up were on the counter. Then proceed to unclog it and not clean it with any disinfectant!!!! The icing on the cake was that the pool was GREEN and GROSS!! We had booked our stay from Friday to Tuesday and after the first night we wanted to be transferred to another room but the hotel was sold out for the night and weekend. We tried to find another hotel to go to but since their was a big baseball tournament over the weekend everything was sold out.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vero Beach - Oceanside, responded to this review, June 27, 2013
Dear Susy286,

Thank you for staying with us and providing us with your valuable feedback. Please accept my sincere apologies for any inconvenience you have experienced and for the room conditions that did not meet your expectations. Our goal is to provide clean and comfortable stay to all of our valued guest and make their stay a memorable one. Rest assured that the issues you have raised about the furniture in the room and the sink have been documented and will be forwarded to the appropriate departments for necessary actions.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

255 reviews from our community

Traveler rating
    61
    83
    52
    27
    32
See reviews for
87
79
12
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Hazelwood, Missouri, United States
Top Contributor
86 reviews 86 reviews
17 hotel reviews
Reviews in 41 cities Reviews in 41 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 9, 2013

Very nice location on the beach. Walking distance to many restaurants and shops. Park it and walk. Mulligans is a beachside restaurant that is part of the hotel and serve up very good breakfast. Nice to have a drink and listen to the waves rolling in in the evening too.

Room Tip: I had a pool view room which was easy to bring luggage to room. Ocean side room drawback that I cou...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed June 4, 2013 via mobile

This is an old Holiday Inn. That being said it is in great shape! The rooms are very nicely updated and comfortable. The staff is very helpful and polite. Our ocean front room has a great balcony with 2 chairs and a table. This hotel also has nice restaurant attached that's has seating over looking the beach. Overall this is a great place that we will come back to whenever we need a weekend away. An outstanding value.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Top Contributor
78 reviews 78 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed June 3, 2013

This is suppose to be a Holiday Inn. At least that was what the sign said. This is a much older property that still has the doors to the rooms on the outside where you drive up to the room and walk right in. Every single door needed re-painting. There was white paint peeling off all over the hotel property underneath the balconies that you walk under. They miss wake up calls. The toilet in the room was badly stained and so was the tub, plus when you took a shower the tub would fill with water about half way up. Room had beds hard as a rock and so were the pillows.....The pillows were not soft at all. The A/C was bad and needed fixing. Furniture had nicks in it every where. The flat screen TV was crammed in the furniture holder so bad, that you could not even turn the TV. This is a horrible, horrible Holiday Inn and I can't believe the corporate offices for Holiday Inns would even let a property this bad even stay open. I complained about them missing my wake up call and how important is was to me and the only thing they wanted to do was give me a few hotel points, then I got mad and left and they called me on my cell phone and offered me only $20. Then I spoke to the General manager and at first didn't want to refund me any money yet, but finally did. Do not stay at this property unless you like filthy, broken down, not kept up properties when you travel.

Room Tip: There is no good room on this property. You for sure want to stay some where else.
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vero Beach - Oceanside, responded to this review, June 27, 2013
Dear Robert N,

Thank you for staying with us and providing us with your valuable feedback. I am very sorry to read about the troubles you encountered regarding the condition of the room you were given and if the level of service you received was less than satisfactory. We will work on improving our efforts and I appreciate your feedback as this is our best means of doing so.

Again, thanks for the candid review and I apologize for the shortcomings.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crystal Beach, Florida
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 26, 2013

We reserved an oceanfront, first floor room. When we arrived, oops 1st floor not available so they gave us room 241. DO NOT accept any room ending in 41 as the building blocks the ocean view to the south .. It was horrible. We asked for a different room and got 340 the view a little better but the a/c did not work well & the refrig had no outlet, the extension cord was already full and overloaded. Mulligans the restaurant on site is overpriced and food is blah. Lots of young people at the bar. Much better to walk over to Ocean Grill for view, food and drinks.

Stayed May 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vero Beach - Oceanside, responded to this review, June 11, 2013
Dear Wendy S,

Thank you for your review of our property. We regret to see your experience was not what you would expect from our hotel. We appreciate receiving candid feedback from all of our guests as it helps us to improve any areas where we might have fallen short. We hope that if you're in the area again you would give us a chance to show you just how great our hotel is.

If there is anything we can do to make your next stay better please do not hesitate to ask our staff.

Sincerely,

Adrian D.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville Beach, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 21, 2013

We reserved an oceanfront room thru the main Holiday Inn reservations (not on site, don't think you can on site). Was told would have an ocean front room. Planned on taking my Mom for an overnite stay because she loves Vero Beach and this area. Got there and they told us they were sorry but the reservations were incorrect. We would have a parking lot room. Asked how much to upgrade to an ocean front room which I was TOLD we reserved: $100.00 more for one nite!!! We could not afford this. We took the room they gave us. There was trash in parking lot, a huge cockroach in the parking lot. Got into room air conditioner made noise. Told Mom I wanted to leave then and there. She is such a sweetie; said no lets just stay; it's only one nite. The trash was never picked up by next morning in the lot (nor was the huge cockroach). Next morning tried to shower. What a joke!! Turned on the shower and the shower head was a detachable head that could not be positioned downward and spat directly at the back wall. You had to physically remove the head (while of course in standing water that would not drain properly) in order to rinse off. Bathtub stains, mold in corners in bathroom. The staff at the counter rude stating they understand our concern about not getting an ocean front room as told; because reservations being made by phone in the reservation unit are always wrong (such as confirming an ocean front room then being given a trashy parking lot view). The desk clerk then made comment: They always tell people we have a jacuzzi and we don't have a jacuzzi either (like this was to make us feel better)? They made no attempt to fix it. They didn't have to as it was Mothers Day weekend and they were booked solid. SOME MOTHERS DAY!! Will never stay here again and do NOT recommend. Oh yes and when I asked another traveler about their shower they said they were not sure as had not yet showered but DID know from their son that they had no hot water!

  • Stayed May 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vero Beach - Oceanside, responded to this review, June 10, 2013
Dear C3rider,

Thank you so much for your review. While we are very happy that you chose our hotel for your recent stay.

I am sorry that we left you with a less than memorable guest stay experience during this special occasion. Please accept my sincerest apologies for the discomforts you had with some items in your room and the troubles you have encountered with your room location.

Rest assured that your comments will be certainly looked into. We hope you give us another chance to redeem your faith in our hotel should your travel plans bring you back to Vero Beach.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Senior Contributor
36 reviews 36 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 7, 2013

We had most of the wedding party stay there. Overall it is worn and starting to get run down. Poor and dated decorating, bathroom was very worn, air conditioner functioned poorly, were unable to get a different room, they wanted to charge us to move. Very disappointing. The attached restaurant was too busy to accept us for lunch or dinner. Had to go next door to a different restaurant to get food. We did return for drinks and were surprised at their prices. Don't recommended and wont return to a Holiday Inn

Room Tip: Bad noise and poor air conditioning. everything needs updating. Best advise- go next door
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Vero Beach - Oceanside, responded to this review, May 28, 2013
Dear buflobil,

Thank you for taking the time to write a review about your recent stay with us. We are sorry to see you received customer service and room accommodations that was less than satisfactory during your stay. Kindly be assured that your review will be looked into and actions will be taken accordingly. We take all comments into consideration and welcome any opportunity to improve.

If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Holiday Inn Hotel & Suites Vero Beach - Oceanside? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Hotel & Suites Vero Beach - Oceanside

Address: 3384 Ocean Drive, Vero Beach, FL 32963
Phone Number:
Location: United States > Florida > Vero Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Vero Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Hotel & Suites Vero Beach - Oceanside 3*
Number of rooms: 104
Official Description (provided by the hotel):
Enjoy our breathtaking sunrise, emerald waters, and sandy beaches. The Holiday Inn Hotel & Suites Vero Beach-Oceanside is located in the beautiful Downtown Orchid Island Beach. We are nestled in the heart of fine dining, entertainment and shopping. Guest rooms are 100% smoke free. Observe wildlife in their natural habitat along the Indian river lagoon home to dolphins, manatees and pelicans. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Priceline, Hotels.com and Expedia so you can book your Holiday Inn Hotel & Suites Vero Beach - Oceanside reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Hotel And Suites Vero Beach - Oceanside
Holiday Inn Vero Beach
Vero Beach Holiday Inn

Owners: What's your side of the story?

If you own or manage Holiday Inn Hotel & Suites Vero Beach - Oceanside, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.