I booked a king suite for 3 adults. I called the front desk mgr. 3 days ahead to advise of a late check-in (10pm) on Friday night, and requested the sofa bed be made up for adult #3. I called again an hour before arrival to confirm our reservation and ask that room be ready. When we finally checked in we were advised the sofa bed was not made up and we had to do it ourselves (housekeeping closed). We were handed a set of sheets only.
The room was a bit tight, but adequate space-wise, but was not set-up ahead for the 3-adult reservation. There were only 5 pillows total on the king bed, which left 3, after two were put on the pull-out sofa bed. (The mattress pad was already on the sofa bed---doesn't seem too hygienic for a fold-up piece of furniture.)
The next morning (Saturday) we requested 2 extra pillows and were told there were none as the hotel was booked. That is not an acceptable answer, as there should be extra pillows available in housekeeping's inventory to accommodate a full hotel. No one ever followed up on our request.
The complimentary breakfast was better than most offerings in nearby hotels. When I asked the attendant if there was bottled water I was told curtly "no, use the machine"---which had already been turned off at the end of breakfast. There are vending machines for soda and water on each floor.
The only yogurt that is offered is "Activia"---not my---or everyone's choice. REALLLYYY???
The other comment I have is lack of friendliness at the front desk. Except upon check in and check out, we were never greeted when entering or leaving the building. "Hello" and "have a nice day" go a long way to making up for no extra pillows!
On the PLUS side---and this is why 3 stars instead of 2---is CLEANLINESS and QUIET! This is a fairly new hotel compared with others in this I-95 Vero Beach area. I've stayed in the others and the Comfort Suites scores a 4 rating (there's always room for improvement to earn a 5) on these 2 counts. The rooms are fresh, the bed was VERY COMFORTABLE and there was no noise from adjoining rooms. I'll take this-and a decent price- but they could have done more to make our stay more enjoyable---and get a higher rating from me!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.