I booked this hotel through a friend that has a new travel business online. My party got 2 rooms for 2 nights on the ground floor since my mother is handicapped and recently had her 4th hip surgery. After unpacking all of her things, she discovered that her toilet had no seat! A lid, but no actual seat! She had to turn her walker around and suspend herself above the toilet in order to use it. When she let the attendant at the hotel desk know, she was informed that this could not be fixed until the next morning. They offered to let her move upstairs, but this was not an option because of her handicap. The next morning, my mom called the desk to inquire about the toilet seat and was told that no one had told them about it. It took three more phone calls before the toilet lid was replaced. The room was hot since the air condition didn't work very well. The bathrooms were not clean. When we asked to speak with a manager at checkout, we were told that he wasn't there and could not be reached by phone. Needless to say, we were very upset with the service, as was our friend that booked the rooms for us. On top of everything, the hotel was supposed to use our debit card to hold the rooms, and then charge the card upon check out. However, they charged our card the day the rooms were booked and subsequently caused 3 checks to bounce out of my account the day before my direct deposit hit. My bank was unwilling to refund the three $35.00 charges, because this overdraft was not due to bank error. My friend who has the travel company refunded the overdraft fees, but it was not her mistake that our card was charged. She and her company are pursuing this case further, but she and I agreed that it would be best to warn everyone else that tis hotel leaves a LOT to be desired!
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