I wan to first say that the rooms were exquisite and the views unbeatable. We stayed in a 2 room suite which was really magnificent. However, it is unfortunate that a hotel, which has the potential to be a high class destination has such poorly trained, weak staff/.
When we arrived, they couldn't find our right reservation, the manager was supposed to call us when she sorted out our room, but never did...she was in an interview...I guess that was more important. The staff is sloppy and not amenable to go out of their way for their guests. The servers by the pool looked unhappy, and acted as if they were doing you a favor by getting a drink.
We had dinner in the Oriente that night. We walked in and were led to a table by the kitchen, as the nine tables further from the kitchen were empty we asked to sit at another table, the hostess said no. We asked again which led to a furious waitress and uncomfortable scene. We were not happy at all. We ate the paella, which was good...the diver scallops were amazing, but however good they were the mussels were bad. Honestly if you are going to make a paella in a fine restaurant, don't put mussels in that I could buy at Publix, or worse, 6 of the clams were not open...shouldn't they notice this before serving the dish?

Having said all of this, I would stay there again, because I loved the rooms. I hope that the give the staff some serious training. I did not meet one person that was professional. Maybe they should go to the Ritz Carlton for training?????