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Costa d'Este Beach Resort: Traveler Reviews


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Reviews you can trust: Business

50% Recommend
3.0 of 5 stars 4 reviews
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Business (4)
[ Date ] [ Rating ]
beautiful rooms, staff need work

Costa d'Este Beach Resort

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4 of 5 stars
goldring   1 contribution
georgia
Jul 13, 2008 | Trip type: Couples
1/1 found this review helpful

I wan to first say that the rooms were exquisite and the views unbeatable. We stayed in a 2 room suite which was really magnificent. However, it is unfortunate that a hotel, which has the potential to be a high class destination has such poorly trained, weak staff/.
When we arrived, they couldn't find our right reservation, the manager was supposed to call us when she sorted out our room, but never did...she was in an interview...I guess that was more important. The staff is sloppy and not amenable to go out of their way for their guests. The servers by the pool looked unhappy, and acted as if they were doing you a favor by getting a drink.
We had dinner in the Oriente that night. We walked in and were led to a table by the kitchen, as the nine tables further from the kitchen were empty we asked to sit at another table, the hostess said no. We asked again which led to a furious waitress and uncomfortable scene. We were not happy at all. We ate the paella, which was good...the diver scallops were amazing, but however good they were the mussels were bad. Honestly if you are going to make a paella in a fine restaurant, don't put mussels in that I could buy at Publix, or worse, 6 of the clams were not open...shouldn't they notice this before serving the dish?

Having said all of this, I would stay there again, because I loved the rooms. I hope that the give the staff some serious training. I did not meet one person that was professional. Maybe they should go to the Ritz Carlton for training?????

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 26, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €197 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Costa d'Este Beach Resort Also Known As

  • Costa d Este Beach Hotel
  • Costa d Este Beach Vero
Address: 3244 Ocean Dr, Vero Beach, FL 32963