We turned up at 4.50pm asking if there were any rooms. The service we got was exceptional- we were asked if we wanted to look at the room before booking, lots of suggestions made about places to eat, things we might want to do and very friendly. The room was good value for money- comfortable bed, full kitchen, sitting room, balcony. As well as bikes to borrow and a lovely pool. It was so nice we stayed another day. Would recommend, and certainly would look to stay again if I was in Venice.