Shabby chic decor with small "crystal" chandeliers. Pretty. Former tea room has expanded food service to include a limited menu for breakfast and lunch.
My husband and I had high expectations when we entered the Upper Crust Cafe and Bakery, but in spite of three staff members behind the counter, no-one made a move to seat us. Finally, my husband got the attention of a tall blonde woman and asked if we should seat ourselves. She said yes, we should sit wherever we wanted.
We sat at a clean table and waited. The tall blonde woman walked back and forth past us, to and from the kitchen four times, each time averting her eyes. On her fifth pass, my husband called to her. She said she would get someone to help us.
Shortly after, a dark-haired woman came to the table and made excuses. The staff was distracted by a fellow staff member's personal problem; they didn't know we were there; we were sitting at a table with a check folder on it, so they thought we had finished. Huh? There were only two other tables with diners at that point.
We got a menu and decided to make a fresh start. As we watched the order of service, we realized there was a hostess to seat guests; she just hadn't seated us.
The food was good. A non-traditional interpretation of Eggs Benedict and Huevos Rancheros, tasty and attractively presented. But there are many restaurants that do as well or better with those dishes, so service makes a difference.
Although our dark-haired server did her best to make up for the bad start, the tall blonde woman, who served several other tables near us while we dined, continued to act as if we were invisible. Her strange behavior finally made me uncomfortable.
I think we'll disappear from that particular bakery-tearoom-restaurant altogether. Something about the staff - rudeness, indifference, insincerity, whatever it is - spoils my appetite.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.