My wife and I booked the Hampton Inn/University Park for 1 night recently through Booking.com. After some consideration, my wife said that we should stay two nights rather than 1 night. I called the Hampton Inn/University Park directly and booked for an additional night. My Booking.com reservation was cancellable. The young man who booked us for the extra night failed to tell us that he was changing our cancellable booking to a non-cancellable booking. We were going to come to Sarasota on a house hunting trip. After further review, we found that crime in Sarasota was too high and decided to look elsewhere. When I called the desk to cancel the reservation, the young lady at the desk told me that I would be charged. I called Hilton customer service and was told that I would be charged for 1 night, even though the woman at Hilton asked me several times, "Didn't the person at University Park tell you that this was non-cancellable?" Even after I told her that there was no mention of a non-cancellation policy (In fact, his email to me didn't even give a rate, which I now know could have been different from that of Booking.com) the woman at Hilton said, "Well, you'll be charged for 1 night." I find that their mistake and the inflexibility to fix it will result in my wife and I never staying at a Hilton or a Hampton Inn again. We used to enjoy Hilton Garden Inns but the attitude of not fixing their mistake is a bit too much.
- Also Known As:
- Hampton Inn & Suites Sarasota/University Park Hotel
- Hampton Inn And Suites Sarasota/University Park
- Hampton Inn & Suites Sarasota/University Park Hotel University Park
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Priceline, Booking.com, Travelocity, Hilton Hotels, Tingo, HotelsClick, Hotels.com, Otel, Agoda and Venere so you can book your Hampton Inn & Suites Sarasota/Lakewood Ranch reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.