I stayed at this horrible hotel in June of 07. At check in I had no reservation, although I had a confirmation number. The girl at the front desk stated, "once again the reservation's manager is not doing her job." So after about 30 minutes of standing there I was finally checked into a partial view even though I booked a side gulf view. While standing in the lobby one of the girl's at the desk literally had to turn down her walkie talkie due to the accountant, which I later found out, was cursing up a storm because he could not find the maintenance man. Okay fine, just make sure that your young children remain in the car at check in. I was handed 2 keys although I needed 4, but.....I was informed that if I were to accept more than two, that most probably the others would not work. So they told me that I most probably would not be able to get into my hotel room and surprise surprise I couldn't. After about 3 attempts from the security guard no less, I was finally "upgraded" to an actual gulf view although this is what I originally booked. Very very shady. Finally after about an hour and a half my family and I were able to settle in our new unit, which by the way, took two times before we could get into that one, because the keys did not work. Okay fine again. So in the room a few things were wrong: Keys did not work but once, dryer did not heat, cigarette ashes all over our balcony, hair in the guest bedroom, and ice maker well.....did not make ice. Trying to make the most of it on the first day we decided to go to the swimming pool. Well surprise surprise, it was closed because a child had an accident in it. Frustrated we than decided to go out to the beach bar. After a few drinks we sort of laughed off the situation, that was until my son and his friend pointed something out to us. The security guard and the accountant, whom was identifyed by the bartender, were drinking ALOT while making flirtatious remarks to my heterosexual son and best friend. The accountant and the security guard were both males. Nothing against their private lives but how completely unprofessional #1 drinking on the job and #2 fliriting with other young male guests????? The front desk staff was unbelievably rude and when requested to speak to the GM, well......he was nowhere to be found on property. Needless to say our 5 day vacation at Sunset Vistas turned into one day. We ended up staying at a Holiday in Lido Beach in Sarasota. The hotel was much much older but actually functioned for HALF THE PRICE. Sunset Vistas is extremely new but there is no excuse for our experience. Shame on this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.