We stayed at Sunset Vistas June 30 thru July 7, 2007, 2 adults and 4 kids. Upon arrival, check in went smoothly, although they did not honor our room request that we made back in March. The room, itself, was filthy. The floors were dirty in the kitchen, the sliding glass doors in both the family room and master bedroom were smudged with dirty fingerprints and grime, and the glass coffee tables were dirty. The front desk and cleaning service had differing opinions regarding when things should be cleaned. We were told by the front desk that on a daily basis the room would be restocked with towels and trash would be emptied. Halfway through our stay, the room would get a thorough cleaning. However, the cleaning service told us that towel restocking and trash emptying would be done every other day. They also told us that the room would not have a mid-week cleaning after all. There were many times that our room keys did not work, and we were not the only ones. Our neighbors had the same problem. We were assigned a parking spot with our room number clearly posted on it. However, on three separate occasions someone was in our spot. When we complained to the front desk, they said that there was nothing that they could do about it. So much for the “unauthorized vehicles will be towed” signs. In addition to losing our parking spot several times, the parking lot was full of “guest” vehicles almost every day. This made it very difficult to park or pull out of the parking spot. There is minimal security and anyone can park on the property at any time. At the end of the week, I’m not really sure how this happened, but the pool had to be cleared due to, um, a Baby Ruth bar, if you know what I mean. Yes, incredibly gross and no one cleaned the pool afterwards. For the base accommodations, this place was fine. It does have a great view and it’s right on the beach. Plus, the center courtyard is beautifully maintained. Also, the Tiki Bar on the beach is very nice and Lisa, one of the bartenders, was great to talk to. However, for the price, I was expecting a lot more. The general manager was never onsite and no one at the front desk was authorized to make up for any of our inconveniences. Maybe I’ve just grown used to expecting more for my money. Especially when I pay this much.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun