We stayed here in the 3 bed suite and having looked at trip advisor on our return others have clearly had similar complaints. on arrival at 4 pm our room was quite dirty, floor sticky, door handles dirty, crumbs in the kitchen. Hairs were in bathrooms etc. Dust everywhere. It really didn't look like it had been cleaned at all after the last holidaymakers had left, only that beds had been changed. Although I felt like complaining, we all just wanted to start our holiday so while my children went down to the pool I cleaned all around. Towels and bins are supposed to be emptied every other day, however often we would come back to find a pile of new towels left by the door, not all the dirty towels had been taken and only 1 bin emptied.. I was told the room would have a full clean on the 7th day so midweek I requested a hoover and i hoovered daily. On the 7th day nobody had turned up to do the room by lunchtime, I enquired at reception and was told it was on the list and would be done by 2Pm. Still nobody had turned up by mid afternoon and I enquired again and was told somebody was on their way. My 15 year old daughter was in the room watching TV and she texted me a the beach panicking, the maid had turned up ranting and raving about having to do the room then she started swearing and' my daughter got really upset. I immediately went up the the room to have the maid asking me where the sheets were, that she didn't have the right sheets and she couldn't do the room. I immediately rang George Hooch, general manager and said I wanted it sorted out immediately. After that 2 maids came to the room and the other one left. When I returned to our room an hour or so later, the beds were done but I cannot say the room looked any cleaner. I guess this establishment just does not have the level of cleanliness I am used to when on holiday. In addition to the lack of cleanliness the room is in serious need of redecoration, skirting boards dirty and chipped pain, marks on walls etc. Also there were 5 of us and actually the condo says it can take up to 8 however, there were only 4 cereal bowls, 3 teaspoons, etc.
The area is great, the beach is great, the views from the room are great but I could not return or recommend this place because of the details as above.