After reading some negative reviews I was a little worried about coming here after a week in Kissamee at a terrible, dirty villa. but all my worries were gone when we arrived, the guy at reception was so friendly and helpful, when we reached our apartment we were pleasantly surprised, it was spotlessly clean and had a little welcome tray of coffee, creamer etc. the bathrooms had shower gel etc this was welcomed as when we arrived in Orlando on new years eve at 11pm after a long journey from UK there was nothing to greet us but dirty towels and pillows!! such a contrast here though linen spotless and fresh plump pillows, only downside was as we were travelling with 4 of our kids a 3 bedroom would have been better but alas they were all booked so hubby and I had to sleep on sofa bed in lounge, our 1st night was very uncomfortable on lumpy mattress, I called down to reception and asked if they had a few spare quilts to make it softer, within 5 mins a brand new mattress still wrapped was delivered to our room! we then had a little prob with A/C but again it was dealt with, in such a friendly and efficient manner, Every few days a cheerful chap knocked to see if we wanted fresh towels, rubbish removal or loo rolls or anything!! on our last evening we asked if we could check out later as we had a night flight and again we were told this was no problem. the girl in the cafe was lovely and would go out of her way to do and help in any way, I cannot speak highly enough of this amazing place in an amazing location, Well done Sunset Vistas, we will miss you!!

Perfect location - all units have a deck facing the beach. Great for shelling, 1lap of beach =10k. Short walk to John's Pass for shopping, dining, night life. Suite was super clean, tastefully decorated, with a full kitchen. Guest basket included coffee and other necessities. Fresh towels were supplied. Need something? Just ask. Staff booked an extra night when plans changed. Pool was clean, large, and warm with plenty of deck and furniture (whirlpools too). Pool area for children.

Family obligations and only a 3 night stay kept me from sampling more of Sunset's hospitality, but definitely want to stay there again, and soon!

We booked a 2 bedroom suite with our 2 adult children for our first ever "family vacation" over New Year's. We were given a top floor suite on the south tower with an amazing view of the beach/gulf. The suite is supplied with all the essentials (dishwasher incl.) but had to request additional sheets/blankets for our son sleeping on the sofa bed. The cleanliness of the suite could have been better upon arrival as there were smudges over some of the appliances and stains on the carpet but this is to be expected with frequent use over time. The cleaning staff were nice enough to do an additional cleaning upon request and replaced our towels every two days. For anyone choosing to sleep on the sofa, my son found the sofa bed mattress a bit uncomfortable (will choose the 3 bedroom, 3 bathroom gulf view suite next time). We had problems with the wireless internet reception on the top floor if you are looking to check emails and browse the internet on a rainy day, but they have an office for public use in the fitness room. In all, the outside view captured by the suite is what sold us. Our two sons are "beach bums" and loved the whole experience and did not want to leave. We were blessed with warm weather for the most part and enjoyed the many sites in the area. If you're looking for the best seafood, we recommend the Middle Grounds Grill where we enjoyed a lovely night out. For breakfast, we found the cafe a little on the pricey side. Overall, the hotel property was very nice (especially the beach, courtyard garden and heated pools) and would recommend this place to our friends.

Having booked a twin center holiday with Virgin, we left Lake Buena Vista early on the 30th December to book into our suite at Sunset Vistas. Upon arrival we were met with a miserable receptionist who advised us we could not check in until 4.00pm! Not the sort of reception we were used to coming from Orlando where everyone is so happy and welcoming. A smile costs nothing!! We new nothing about this and had to hang around for 4 hours. She took our cell phone number if the room was ready early but yes you guessed right, we went back to reception and waited at 3.30 until 3.50 when she announced our room was ready. We were getting the impression we were a nuisance to her! We had nothing on our itinerary stating we could not check in until 4.00pm and felt as if we had wasted our day hanging around which we would have rather have had in Disney! We asked if we could pay extra to upgrade our room but was told all suites were full!. Our suite however was very nice. We had booked for 5 nights - the maid came and emptied the bin twice and left clean towels, other than that nothing else was done in our room. The location is lovely though which sells this place, overall though the accommodation is of good standard. We did have a major problem with the internet. I had emailed the hotel before we travelled to advise if they had internet as it was really important we had it for work purposes. I was advised they had. Well that is if you stood in the car park at the front of the hotel which we had to do each morning! The staff even commented "what a neat office we had" and we told them it would not have to be if they had the facilities which they state! They did offer us 35 dollars however we would have preferred to have had the internet working correctly. I would recommend this hotel but for our needs we were a bit disappointed.