My friend and I wanted to have a weekend getaway, so we decided to make reservations at Trails End, because we had stayed there 5 years prior. We checked in at approximately 2:00pm, and went up to our room. When we got there the maids were still cleaning it. The room was very warm, but we figured it was because the door was open while they were cleaning. We closed the shades and checked that the air unit was on high. We left and came back three hours later and the room was still warm. We went to the front desk to notify them and she said they would check it. She also told us that this is Florida and it is hot. We are from Florida and know its hot, but it's part of the hotels service to provide its customer with an air conditioner that works properly. We returned at 8pm and they placed a box fan in front of the unit. We called the front desk and told them it wasnt acceptable and she told us that the air was checked and it was fine. Again we told her this was unacceptable, we asked for our money back. She said she would have to call a manager. Moments later she came to our room and said she would give us our money back. I asked her what she thought of the temperature and she said " We have different ideas...Good Luck finding another room. We went downstairs and got our money back and left. Needless to say we drove back to Tampa and our weekend was cut short. I'm not a picky person nor do I like to complain but what made us upset is she didnt want to admit there was a problem.