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“Customer Service?” 2 of 5 stars
Review of Crystal Palms Beach Resort

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Crystal Palms Beach Resort
3.5 of 5 Hotel   |   11605 Gulf Blvd., Treasure Island, FL 33706   |  
Hotel amenities
Ranked #4 of 45 Hotels in Treasure Island
Certificate of Excellence 2014
Florida
1 review
3 helpful votes 3 helpful votes
“Customer Service?”
2 of 5 stars Reviewed May 17, 2009

I'm just curious.....what happened to customer service? Staff was less than helpful and not friendly. The pool was right next to a busy main road so I got to hear cars and motorcycles the entire time I was laying out. Would not go back!

  • Stayed May 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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533 reviews from our community

Traveler rating
    407
    96
    19
    4
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See reviews for
223
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Russian first
  • Swedish first
  • Any
English first
Manhattan, Kansas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2009

We stayed here four nights for a family vacation and loved it! The property was beautiful and obviously new. We stayed in a two-bedroom suite and the space was great. It felt just like an apartment or a condo. The kitchen was so nice to have, and the washer and dryer were so convenient! Every day we'd just throw our beach stuff in the washer as soon as we got back...I would have felt sandy the whole trip if it wasn't for that! The staff was great. Everything was very clean with the only exception being that there was some mold on the bottom of our shower curtain, which was kind of gross. I'm sure if we would have complained they would have taken care of it, but everything else was so nice that we hated to be picky! The location was pretty good and it just took a few minutes to walk to the beach. In that area the hotels that are right on the beach aren't built that close to the water anyway so it didn't feel like we were missing out on much. We asked for a room that was high up and that way we were ensured a pretty good view, though the hotel across the street did block some of it. The staff was very accommodating and helpful. The private balcony was fun to eat on, the tv's were huge, and everything was decorated nicely. We felt right at home and would have gladly stayed MUCH longer!

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2009

I giant thanks to the management and staff at this fine suite resort.
My wife and I flew into Tampa and from that point things seemed to start out so awful it's now funny. I can't begin to share the list of things gone wrong. Our saving grace was the arrival at our place of stay beginning with Trina Kliein who bailed us out of our first jam which was the rental car service. After sharing our rental car nightmare with Trina just to vent, the next morning she had taken it upon herself to arrange a trip to the local airport after reserving us a car which we did not have because our original rental car reservation went bad and basically turned our nightmare back into a dream due to the fact our trip involved touring the coast. Believe me it is alot easier to travel the coast with a car. We felt we needed to say thanks to Trina and the Crystal Palms. The balance of our trip ended up with a trip back to the Crystal Palms and yet another story which I will post later. Thanks again Trina.
Mark and Kim Julio

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlothian, VA
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 14, 2009

We stayed three nights and very much enjoyed the hotel. The rooms were new, clean and spacious. If your room is from the 3rd floor up you can see the ocean. The prices were reasonable. We'll stay there again the next time in the area.

  • Stayed May 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crystal Palms Beach Resort

Address: 11605 Gulf Blvd., Treasure Island, FL 33706
Location: United States > Florida > Treasure Island
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Treasure Island
#11 Romantic Hotel in Treasure Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Palms Beach Resort 3.5*
Number of rooms: 36
Reservation Options:
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Also Known As:
Crystal Palms Beach Hotel Treasure Island
Hotel Crystal Palms Beach
Crystal Palms Beach Resort Treasure Island, Florida

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