The front desk staff was friendly and professional. Food at the Great American Grill for dinner was better than expected. While the bed and pillows were comfortable, the air conditioner was extremely loud and was unable to maintain a comfortable temperature in the room. I feel that the brand appeal of the chain is slipping as the attention to detail of repairs in the units appears to be below average.

I really love the area of this hotel. It is off the main road a little but this offers a very nice and quiet area for the hotel. The front desk staff were very nice and the lobby was clean and comfortable. I wasn't too impressed with my room service dinner, but the service was nice. I had a one bedroom suite and the layout was a little odd. The bedroom seemed to be a last minute thought and the closet and bathroom were near the front door as is in a regular room. I just thought it was strange not to have the bathroom and closet off the bedroom, but not a big deal. The carpet in the room was pretty dirty and there were gouges in the wall near a lamp. The lamp was chipped and the lampshade was ripped. It's a decent hotel but maybe needs a little attention.......

Check in and bar staff were very helpful and friendly. Hotel was generally clean, but dated. Rooms were the same. Air conditioners/heating units in our room either made rooms too hot or too cold....and stinky air came out of heating unit in suite so we just turned it off and dealt with stale air. Beds were comfy and clean, though. Bath in suite was a handicapped "roll in" type shower I guess(?) but tiles were grimy looking so we didn't use it. Only stayed one night so not a huge invonvenience. Went down to bar and bartender was very helpful and friendly. We asked for a bottle of wine to take back to our room and she helped us select one, opened it and gave us two wine glasses. Wine was good and reasonably priced.

Stayed at this property while visiting my son. They rolled out the red carpet for us. The staff was unbelievably friendly and helpful. The location is very near USF and Busch Gardens and has easy access to I75 and I4. We wanted to rent a movie and they offered us a free rental (I do have diamond status so this helps).

The breakfast is fairly good but didn't ever have lunch or dinner.

I will stay at this property again and again.