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“Perfect hotel (for us) for our Busch Gardens trip” 5 of 5 stars
Review of Holiday Inn Express Tampa North - Telecom Park

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Holiday Inn Express Tampa North - Telecom Park
2.5 of 5 Hotel   |   13294 Telecom Drive, Temple Terrace, FL 33637   |  
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Ranked #1 of 4 Hotels in Temple Terrace
Maryland
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 17 cities Reviews in 17 cities
54 helpful votes 54 helpful votes
“Perfect hotel (for us) for our Busch Gardens trip”
5 of 5 stars Reviewed July 2, 2013

We just returned from a 16 day trip from Maryland down to Atlanta, then to Savannah, down to Orlando, to Tampa, and then up to St. Simon Island, and back to Maryland. We will be doing reviews for many of our stops. Just a bit about us. We are a couple in our 40s and have two kids aged 4 and 9 who are seasoned travelers and who have easy going personalities. We use hotels as a place to sleep. It needs to be clean and have comfortable beds. It does not need to be luxurious since we are rarely awake and in the hotel.

We may have found the perfect hotel for us, darned shame it is 17 hours from our house. We interacted with four staff members, two front desk, the breakfast lady, and one of the ladies that cleaned the room. All of them were exceptional; friendly, polite, accommodating. The front desk women that checked us in was very helpful with a restaurant recommendation and gave us an upgrade to a king suite (we are priority club platinum and stay regularly at Holiday Inn express). The lady at breakfast asked repeatedly if there was anything else we needed and how we were enjoying the food. We have been to expensive sit down restaurants where we did not get this level of service. The rooms were very clean and the lady who cleaned was very nice and did a fabulous job. If you have stayed at a Holiday Inn express it doesn't need to be stated that the needs were comfortable and the shower head is awesome.

We stayed for three nights while we visited Busch Gardens and its water park. It was about 10-15 minutes to the parks from the hotel. The hotel has a on demand (you call and it comes) shuttle to Busch Gardens up until 4 pm. Very nice pool and fitness center. The pool was a little small but when we were there it was mostly business travelers so we were the only ones in the pool so there was plenty of room. The pool has a small waterfall area that the boys thought was very fancy. I am a runner and the treadmill seemed to be true from a speed standpoint. The hotel is in an industrial complex with sidewalks that go a couple of miles into the complex so you also have a safe quite area of about four miles round trip to run outside. i do not know how we could have had a better stay? everything and everyone was wonderful.

Room Tip: They do recognize your priority club status, an upgrade was offered, we didn't even have to ask.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, July 4, 2013
Thank you for taking time out of your busy day to let us know how we are doing at our hotel. Customer service is our number one priority. We take pride in keeping our guest happy so that they will return to us on their next visit. We hope that you enjoyed your time while in Tampa and had a great day at our beautiful Busch Gardens. Once again thank you for choosing the Holliday Inn Express- Tampa North for your stay, we look forward to seeing you again.
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238 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Clearwater, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Last week we held a 2 day Business Meeting and our Group stayed at the Hotel for 2 nights. The staff are exceptionally friendly, polite and made us feel very welcome! The rooms are spotless as is the entire facility. This is a great spot for business or pleasure and, great value for the price!There is a nice pool and Jacuzzi. We had our meeting in the Conference Room which was set up boardroom style and, the Hotel provided complimentary coffee and water. Breakfast is included each morning. Overall, we were delighted and, highly recommend The Holiday Inn Express Tampa North!

Room Tip: Suites are also available.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, July 1, 2013
Thank you for staying with us and providing us with your valuable feedback. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. Your group was such a pleasure to have at the hotel and we look forward to you coming back in the near future.
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scotland
Senior Contributor
32 reviews 32 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed June 2, 2013

Stayed here 3 nights, May 2013. Hotel is really nice, set in lovely grounds in a quiet part of the Tampa area, suited to parents visiting the nearby college? Huge room, with living room area, business area and king bed, which was comfortable with nice linens. Lovely large bathroom. Good breakfast, the staff member working there is lovely, very friendly. Nice pool area. Enjoyed the hot tub at night which we had to ourselves. Was told the pool was not heated. You could stay as long as you liked as long as you went through the dining area as the pool door locked at midnight. Would recommend and would be happy to return.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, June 11, 2013
I would like to personally thank you for your review. We continually look for ways to improve on our quality of service. With your comments our staff can feel assured that they are working in the right direction to make our guests stay as pleasant as possible. Once again thank you for letting us know that you enjoyed your stay and we hope that if you are in our area again that you will stay with us.
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Salida, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2013

We stay in the Temple Terrace area often because of children and grandchildren living here and have stayed in many different hotels. This one was very very nice for the price. The ladies at check-in couldn't have been nicer and more helpful, they gave us free bottles of water every evening, the rooms were very clean, the bathrooms larger than most for hotels in this category, towels were much nicer than others, bed was comfortable, air conditioning worked well. There was a refrigerator and microwave, used the fridge, not the microwave. Coffee and tea in room. TV worked great. The pool area/hot tub was nice and the kids got to swim as late as 10pm (don't know if pool had a closing time but it was nice not to have to worry about having to get out before they were ready) adults had very pleasant sitting area by pool, the breakfast was very good, we stayed 3 nights and each day had different things, could have provided more fresh fruit though as it ran out quickly but everything else was quickly replenished and coffee was some of the best I've ever had. ALL the staff were SO extraordinarily kind, gracious, helpful and always had a smile and great attitude and a happy greeting for you! Our grandson was celebrating his 10th birthday and the staff were so sweet to allow the family to use the breakfast area to have his cake and presents for our little party, they even offered us the use of plates and forks and napkins and even shared a piece of birthday cake with us!! Overall a terrific experience at this hotel and would recommend it, we've stayed in other hotels in the area and paid much more and were not nearly as nice!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, May 29, 2013
Thank you for staying with us and providing us with your valuable feedback. It was a pleasure having you stay with us during your visit. We are very pleased to note that you were satisfied with the level of service and facilities. It encourages our team members to work even harder and consistently delight our guests. Than you for staying with us and we hope to have an opportunity to serve you again.
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Gautier, Mississippi
Top Contributor
124 reviews 124 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
653 helpful votes 653 helpful votes
2 of 5 stars Reviewed May 23, 2013

Check in was great and at first glance the room was clean. When we went to make the sleeper-sofa, popcorn was in the spread and there were no pillowcases. No big deal. The big deal was when Venda at the front desk stated the housekeepers were gone but she would look. During this three hour period we were tortured with the familiar smell of the Holiday Inn cookies cooking. We never saw the cookies; Venda insisted it was her "McDonald's". Please don't tell a Platinum member that. F-. Never got a spread but did get two pillows. I'm not much on poor reviews so the good points are as follows. 1. It's only 10,000 points per night. 2. The lobby and business center are good-to-go and 3. there is a Chinese restaurant right next door.

Room Tip: Check your room early.
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Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, May 27, 2013
First let me thank you for your review while staying at our hotel. Please be assured we take all of our guests comments seriously. We will addressyour issues with our team members so that we can improve on our quality of service.
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melbourne
1 review
5 of 5 stars Reviewed May 16, 2013

an outstanding experience. at check in I was asked if our stay was due to a medical appointment. when I said it was, she offered a hospital rate much lower than our reservation. what a nice surprise. our room was clean and everything was in order. a nice touch was a wine, beer, and nibble session from 4 to 6. it included cheesecake servings. food was nearby and within walking distance. its location 3 miles from moffitt cancer center, our doctor appointment makes this our choice in the future. I think I bring knowledge and judgement to my review. when I worked, I traveled full time and spent an average of 3 to 4nights a week in hotels across 20 states for 25 years. I don't normally respond to requests for reviews, but since this property was exceptional, I made an exception.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, May 27, 2013
Thank you for your review!! We appreciate all the positive comments and will be sure to share this with our employees to increase their hard work and to improve on our guest satisfaction.
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maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 7, 2013

I read the reviews of this hotel and there were better reviews on Hotels.com and I chose it....This place was not cheap.....145 was the rate for a king bed room. I never write reviews but this room was gross. I did not want to walk on the carpet. There were black stains everywhere.....a big red spot....hope that wasn't blood. My kids 8 and 10 could not even sleep on the sofabed as it was a 1970's full wire mattress that they said was hurting them. The sofabed fabric needed a good cleaning to....looked like something out of a 1970s basement. The staff pointed out the next morning that I could have rented cots from them....uh yeah....if I would have paid 70/80 bux for this room then okay.....Breakfast was good....only plus.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, April 18, 2013
Hello. Please let me start by offering a heartfelt apology for the issues you experienced during your stay. As you can see from all the reviews you have read, and mentioned, this is very unusual for our hotel to have such obvious service and quality issues. Please rest assured we take all of our guests comments very seriously, and will immediately inspect all rooms for the carpet cleanliness you pointed out to us. We will also check all the sofa sleepers for their condition and take immediate steps to make improvements.

Thank you for your constructive feedback.
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Additional Information about Holiday Inn Express Tampa North - Telecom Park

Address: 13294 Telecom Drive, Temple Terrace, FL 33637
Phone Number:
Location: United States > Florida > Temple Terrace
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Temple Terrace
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Tampa North - Telecom Park 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
The brand new Holiday Inn Express Tampa North provides easy access to Interstate 75 and local points of interest such as the University of South Florida, Telecom Business Park, Hidden River Business Park, Moffitt Cancer Center, VA Hospital, Busch Gardens, and much more.The Tampa hotel location offers a premium guest experience including, refreshing outdoor pool and huge Jacuzzi, fitness center, and meeting facilities. A Free upgraded Bright Side Breakfast awaits you every morning in our beautiful and spacious breakfast area with extended outdoor patio seating. Our Welcome Reception is held for our Guests Monday - Thursday from 4:30pm-6:30pm. ... more   less 
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Also Known As:
Holiday Inn Express Tampa North - Telecom Park Hotel Temple Terrace
La Quinta Tampa North
La Quinta Temple Terrace

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