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“Reviews 50% accurate.” 2 of 5 stars
Review of Holiday Inn Express Tampa North - Telecom Park

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Holiday Inn Express Tampa North - Telecom Park
2.5 of 5 Hotel   |   13294 Telecom Drive, Temple Terrace, FL 33637   |  
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Gautier, Mississippi
Top Contributor
123 reviews 123 reviews
41 hotel reviews
Reviews in 42 cities Reviews in 42 cities
632 helpful votes 632 helpful votes
“Reviews 50% accurate.”
2 of 5 stars Reviewed May 23, 2013

Check in was great and at first glance the room was clean. When we went to make the sleeper-sofa, popcorn was in the spread and there were no pillowcases. No big deal. The big deal was when Venda at the front desk stated the housekeepers were gone but she would look. During this three hour period we were tortured with the familiar smell of the Holiday Inn cookies cooking. We never saw the cookies; Venda insisted it was her "McDonald's". Please don't tell a Platinum member that. F-. Never got a spread but did get two pillows. I'm not much on poor reviews so the good points are as follows. 1. It's only 10,000 points per night. 2. The lobby and business center are good-to-go and 3. there is a Chinese restaurant right next door.

Room Tip: Check your room early.
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Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, May 27, 2013
First let me thank you for your review while staying at our hotel. Please be assured we take all of our guests comments seriously. We will addressyour issues with our team members so that we can improve on our quality of service.
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225 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
melbourne
1 review
5 of 5 stars Reviewed May 16, 2013

an outstanding experience. at check in I was asked if our stay was due to a medical appointment. when I said it was, she offered a hospital rate much lower than our reservation. what a nice surprise. our room was clean and everything was in order. a nice touch was a wine, beer, and nibble session from 4 to 6. it included cheesecake servings. food was nearby and within walking distance. its location 3 miles from moffitt cancer center, our doctor appointment makes this our choice in the future. I think I bring knowledge and judgement to my review. when I worked, I traveled full time and spent an average of 3 to 4nights a week in hotels across 20 states for 25 years. I don't normally respond to requests for reviews, but since this property was exceptional, I made an exception.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, May 27, 2013
Thank you for your review!! We appreciate all the positive comments and will be sure to share this with our employees to increase their hard work and to improve on our guest satisfaction.
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maryland
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 7, 2013

I read the reviews of this hotel and there were better reviews on Hotels.com and I chose it....This place was not cheap.....145 was the rate for a king bed room. I never write reviews but this room was gross. I did not want to walk on the carpet. There were black stains everywhere.....a big red spot....hope that wasn't blood. My kids 8 and 10 could not even sleep on the sofabed as it was a 1970's full wire mattress that they said was hurting them. The sofabed fabric needed a good cleaning to....looked like something out of a 1970s basement. The staff pointed out the next morning that I could have rented cots from them....uh yeah....if I would have paid 70/80 bux for this room then okay.....Breakfast was good....only plus.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, April 18, 2013
Hello. Please let me start by offering a heartfelt apology for the issues you experienced during your stay. As you can see from all the reviews you have read, and mentioned, this is very unusual for our hotel to have such obvious service and quality issues. Please rest assured we take all of our guests comments very seriously, and will immediately inspect all rooms for the carpet cleanliness you pointed out to us. We will also check all the sofa sleepers for their condition and take immediate steps to make improvements.

Thank you for your constructive feedback.
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Oak Ridge, Tennessee
Top Contributor
51 reviews 51 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 31, 2013 via mobile

Seven miles from Busch Gardens, Tampa + fantastic price. This hotel is hidden a bit in the industrial district + stays booked during the week, but you can get great deals on the weekend. Very clean, nice and quiet. Not to be overlooked!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, April 18, 2013
Hello! Thank you for your review! We are tucked away by the river. It is so nice and quiet where we are. A true place to relax and unwind. Thank you again for posting a review for us!
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2013

I had a wonderful stay at this particular hotel. Everything about this hotel was awesome. It wasn’t too far from dinning or the casino. It was very close to I-75 and the staff are friendly. I really love my huge king size bed and the bathroom. It was very clean and decorated nicely. I have nothing bad to stay about this hotel. I would definitely stay again if I was in Tampa for business or leisure trip

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, March 27, 2013
Hello! Thank you for your review! We are very happy you had a great stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 19, 2013

We chose this hotel based on so many positive reviews and it's newness. When we entered the front lobby, it was as anticipated. Very nice and clean. The little girl at the front desk was so friendly and made us feel welcomed. Checked out the pool, breakfast area, etc. Once again, very nice and clean. Got up to the room and was immediately impressed with the color scheme and layout. So far, so good. Well, as I walked over by the desk, I noticed really bad carpet stains where someone spilled a drink, red stains on the bed skirt, toilet lid and by the light switch, (looked like blood). Yuck! A total turn off. The service would have been excellent if the housekeeping stepped up to the plate and did their part.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, March 27, 2013
Hello, and thank you for your review. I have to say that your experience with the discrepancies in your room are very uncharacteristic of our hotel. My whole team works so hard to make sure each guests stay is wonderful. I am so sorry we missed this mark this time. Please rest assured I will be reviewing your comments with my team so we can make sure this doesn't happen again. Hopefully you will be able to come back soon and see where we have improved!
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Naples, Florida
1 review
5 of 5 stars Reviewed March 4, 2013

We held a group meeting that lasted 3 days, and the hotel staff couldn't have been more accommodating. They went out of their way to make sure we had everything we needed. They set up the conference room nicely, furnished coffee and kept checking that we had everything we needed. The rooms were all ready for our arrival and everything was clean and comfortable. The breakfasts had better food than most breakfast buffets. The staff made sure everything was hot and available. We will be booking our next meeting here!!
Thank you again!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGERHIX, General Manager at Holiday Inn Express Tampa North - Telecom Park, responded to this review, April 18, 2013
Thank you so much for taking time out of your busy schedule to write a review for us! We truly appreciate it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Tampa North - Telecom Park

Also Known As:
Holiday Inn Express Tampa North - Telecom Park Hotel Temple Terrace
Holiday Inn Express Tampa North - Telecom Park Hotel
La Quinta Tampa North
La Quinta Temple Terrace
Address: 13294 Telecom Drive, Temple Terrace, FL 33637
Phone Number:
Location: United States > Florida > Temple Terrace
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in Temple Terrace
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Tampa North - Telecom Park 2.5*
Official Description (provided by the hotel):
The brand new Holiday Inn Express Tampa North provides easy access to Interstate 75 and local points of interest such as the University of South Florida, Telecom Business Park, Hidden River Business Park, Moffitt Cancer Center, VA Hospital, Busch Gardens, and much more.The Tampa hotel location offers a premium guest experience including, refreshing outdoor pool and huge Jacuzzi, fitness center, and meeting facilities. A Free upgraded Bright Side Breakfast awaits you every morning in our beautiful and spacious breakfast area with extended outdoor patio seating. Our Welcome Reception is held for our Guests Monday - Thursday from 4:30pm-6:30pm. ... more   less 
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