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“Mixed ” 4 of 5 stars
Review of Ocean Pointe Suites at Key Largo

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Ocean Pointe Suites at Key Largo
3.5 of 5 Hotel   |   500 Burton Drive, Tavernier, Key Largo, FL 33070   |  
Hotel amenities
Ranked #3 of 4 Hotels in Tavernier
Houston, Texas
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
“Mixed ”
4 of 5 stars Reviewed March 11, 2014

Seven night stay. Ideal location for day trips to Miami, Key West.

Shona at the front desk was most helpful.

The condition of the suites varied but we were happy with our unit. Comfortable bed, serviceable kitchen.

Grounds are fully-developed. Doesn't really have a beach but the pool was large and heated.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, March 13, 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,447 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Jersey
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed March 10, 2014

Through the timeshare exchange company, RCI, we were assigned a two bedroom unit at Ocean Pointe. The grounds are ok, with a small beach (expected on the Keys) and an adequate swimming pool. All balconies, are extremely small and fit two very small chairs and a very small table. However, we were VERY disappointed in the unit to which we were assigned. Unit 2210 is out dated with woodwork and corners not too clean, to say the least! In addition, to an uncomfortable sofa, with inadequate lighting, the kitchen was barely furnished with sufficient cooking items, (no colander, knives with splintered handles, a broken dishwasher, etc.) The closet in the second broom was locked, therefore there was no place for our guests to hang their clothes. Upon reporting this to the front desk, I was informed that the units are individually owned and Ocean Pointe could not provide the missing items, fix the dish washer nor open the locked closet door. Since our guests were arriving in two days, my husband and I could 'tough it out', but I insisted that something be done prior to our guests arrival. They promised to see what they could do to move us. As it turned out, an 'updated' unit became available prior to our guests arrival and we were assisted with our move. The updated unit was much better! My only complaint is that there is inadequate lighting and seating in the living room. Ocean Pointe MUST provide owners with guidelines for furnishing the units. There are no standards, therefore one does not know what kind of unit to which one will be assigned. I do blame RCI, however, because the unit is assigned when the reservation is made and RCI should assure that their exchanges are assigned an updated unit. I am disappointed that RCI assigned us to a substandard facility, when be traded our Marriott timeshare.

  • Liked — Being in the Keys!
  • Disliked — Unit condition!
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan
Top Contributor
76 reviews 76 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed March 7, 2014

We had a 2 BR, 2 Bath condo! The living room was good size, nice furniture. The kitchen was not stocked very well in case you wanted to make things. We had to wash dishes daily due to only 4 plates and bowls and only two coffee cups. The master bedroom is very big and comfortable bed. Bathroom and closets were also very nice in there! The other bedroom is very small, no room to even lay your suite cases down! The adjoining bathroom was very outdated as well as the kitchen and cabinets. We also had a balcony to look out at the ocean but it was very small! The grounds are beautiful as well as the pool!!!! Very well taken care of. Staff was also very nice!! Would stay here again but probably ask for another room!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, March 13, 2014
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elma, New York
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 6, 2014

We were here for one night and I wish it could have been more. It was fantastic. The grounds are very clean, the suite was wonderful, the view of the ocean was great! Our suite had 2BR, 2 Bath, kitchen, LR, balcony... way more space than the 2 of us needed. The desk clerk was so helpful and friendly as was the wait staff at the bar. The pool is very large with a very nice bar. There is a little beach with volleyball and a nice (but short) walking dock. There is a 'pub fare' menu which we ordered and took back to our suite after a full day at the pool and beach. Other restaurants are close by on the main strip. It was a beautiful stay!

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, March 13, 2014
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
curacao
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 5, 2014 via mobile

On a road trip in the keys ,we book as we go, got this via hotwire. I got there whis my 2 kids ,we got a 2 bedroom condo,2 bath ,both jacuzzi. Nice view from the balcony.full kitchen .washer drier, lots of facilities.
What made the place really pleasant was the staff, every one we meet that work there ,was very nice and friendly, helpful and easy going.
This is no super luxery ,but good and roomy condos.

Stayed March 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, March 13, 2014
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brunswick
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2014

Two different units, both with 2 bedrooms/2 baths for short stays proved to be gigantic for one person!! Never used the living room,laundry, kitchen or other bedroom, but the tiny balcony with a view of the water was very pleasant. The units are all owned by individuals, and are therefore very different, so if you want a particular feature, you should state it when making your reservations.

One of the units had issues, but the maintenance staff fixed them in short order. The pool looked inviting; staff at the office was helpful; grounds well kept. Several signs regarding occupants being charged for keys, towels, remotes, etc. are around the units.

Room Tip: If you need good chairs or mattresses for your back, you have to say so when making the reservations...
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  • Stayed February 2014, traveled solo
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, March 13, 2014
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2014

The resort itself was nice. Nice amenities and looked well kept. Staff was helpful. Our unit (4411) had a nice view, but needed work. There was one frying pan with most of the Teflon scratched off and the handle fell off. I had to use a knife to put it back on. The other pan had a very loose handle but I couldn't find anything to tighten that down. Cable TV was not working in Living Room. Called maintenance and we thought it was fixed. It was due to the owner of the unit using 3 different pieces of cable to extend the service to the bedroom and one fell out. Maintenance came back the next day to repair. There are towel bars full of towels, but none you can actually dry a towel on. Sweeper was worthless and the handle broken. Screen doors fell off and had holes. One lamp in the Living Room with a 40 watt bulb. Cracked tiles in kitchen had pieces coming up. I would not recommend this unit.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Pointe Suites at Key Largo

Address: 500 Burton Drive, Tavernier, Key Largo, FL 33070
Location: United States > Florida > Florida Keys > Key Largo > Tavernier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tavernier
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ocean Pointe Suites at Key Largo 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ocean Pointe Suites At Key Largo Hotel Tavernier
Ocean Pointe Hotel
Ocean Pointe Tavernier
Ocean Pointe Suites Key Largo
Ocean Pointe Key Largo
Ocean Pointe Suites At Key Largo Tavernier

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