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“Not as expected” 3 of 5 stars
Review of Ocean Pointe Suites at Key Largo

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Ocean Pointe Suites at Key Largo
3.5 of 5 Hotel   |   500 Burton Drive, Tavernier, Key Largo, FL 33070   |  
Hotel amenities
Ranked #3 of 4 hotels in Tavernier
Kent, Ohio, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
“Not as expected”
3 of 5 stars Reviewed June 28, 2013

Wasn't happy with the ocean view. It was basically just a view of trees with a slight glimpse of the ocean. The other problem was the hundreds of cats on the property howling and hissing. U looked down from your balcony and that's all you could see. The cats looked hungry and being a animal lover I did throw some to them even though they asked you not to feed them. The room needed major updating but was clean. I was surprised that you didn't have someone that came and cleaned your room. The pool was very nice and liked the idea of being gated so not everyone could come there. The beach was small and prob the worst I ever saw. I loved the washer and dryer in the room.mi def wouldn't visit this place again and look elsewhere. Not much to do at this property.

Room Tip: Pick one on the upper floors due to all the cats there
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, July 8, 2013
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (315)
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Captiva Island, Florida
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 27, 2013

This large property is secluded and feels like a private island oasis. We had a two bedroom suite in the Tarpon building. A very large room, well appointed, and could comfortably sleeps 6 people. The pool is really large and a small hot next to it. But who needs a hot tub in the Keys, anyway? A small beach is available for people looking to lay in the sand. A marina on site provides fishing access to those who desire a day on the water.

Close to restaurants and shopping for those who like to venture. A Florida Keys feel without being so too from the mainland. It's the perfect relaxing weekend getaway. I can't wait to go back.

Room Tip: Ask for a higher floor unit.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

We stayed at this location for 2 nights/3 days. Ocean Pointe Suites has a gated entrance and the suites are owned by private individuals. We felt there was plenty of parking. Our suite was a spacious 2 bedrooms with 2 full bathrooms. The master bedroom's bathroom is an ensuite. The suite was very spacious with a living rooming, full kitchen, washer & dryer and was very clean. This community has a pool, tennis courts and a private beach. The only interaction we had with the staff was during our check-in and they were very pleasant. There was a small restaurant onsite but we did not eat there. This was a lovely place to stay.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, July 8, 2013
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galloway, New Jersey
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed June 26, 2013

The property is well located for majority of attractions in the upper Keys. They do have a 2 bedroom/2 bathroom, full kitchen, W/D and pull out sofa for large groups. Their pool area is beautiful with a large pool and plenty of chairs/unbrellas, etc. Parking is adequate. The staff is friendly although not as helpful as one would expect. The exterior landscaping was nice with grills and picnic tables throughout the property. They have 2 very nice tennis courts. These are the reasons that the property ranked an average with me. Now for the downside. Our unit's pull out may have been comfortable for a sleeper weighing less that 30 kg, but the average adult could not have tolerated it. The balcony is tiny and only just holds 2 plastic chairs. The units could use updating and the kitchen tools are extremely poor, both in quality and numbers. The beach area is without a doubt the worst I have ever seen. It is rocky, shallow, truly fit only for sitting to read a book. You cannot swim in the sea. The marina is adjacent and the boats go in and out at what I felt was a too fast speed making snorkeling and swimming dangerous. I witnessed several near misses. The basketball court was a hoop in the corner of a parking lot with a blind turn in from the main entranceway! How safe is that? They do have a bar and cafe but I did not try any of the food. The bar selections were limited and the hours changed everyday, so we could not depend upon their service. The cafe was closed sporadically as well. Even the drink availability changed with the bartender. I will never personally return to this property, but if you are a boater or plan to scuba dive every day, it could be the place for you.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, June 28, 2013
On behalf of our staff we appreciate you taking the time to review our property. Thank you for choosing Ocean Pointe Suites at Key Largo as your destination of choice when visiting the Florida Keys. We value your comments and observations in reference to your most recent stay. We hope your future travels bring you back to Ocean Pointe.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Lakes, Florida
1 review
5 of 5 stars Reviewed June 25, 2013

Beautiful place to stay for a vacation. The employees are very friendly, and if you have a boat the marina is great. The room has town bedrooms, and a kitchen. One room has 2 twin size bed, and the other the master room has a King size bed with plenty of room.

Room Tip: Get an ocean side room. It has a very nice view from inside you room. Very relaxing!!!!!!!!!
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, June 28, 2013
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 25, 2013

I've stayed at the Ocean Pointe Suites before and it was a nice place. Since then I decided to stay again and it was WONDERFUL! They have a lovely lobby, great food, reasonably priced drinks, and a nice/ helpful staff. I am really impressed!

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, June 28, 2013
On behalf of our staff we thank you for taking the time to review our property. Ocean Pointe Suites at Key Largo appreciates your genuinely positive comments in reference to your most recent stay. We look forward to serving you as our loyal guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 25, 2013

The property need to change what they have at the web side, because photos at the web side of the room are nice, but the real room are very different, carper is dirty the air condition doesn't work we report that to the office they never fix it, furniture are very old, rings around toilets and sinks, we stayed here 2 nights to celebrate father day, but never again they have to improvement the resort, maybe they have some rooms that they already did the improvement but we stayed at building 3 at two bedrooms condo we went with my grandson that is 7 month old and we have a bad experience, without air conditioning, also they need to change the mattress.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaitlin D, Administrative Assistant at Ocean Pointe Suites at Key Largo, responded to this review, June 28, 2013
Thank you for taking the time to review Ocean Pointe Suites at Key Largo. We take pride in our property and strive to exceed guest expectations. When we fall short we share your disappointment. On behalf of our staff please accept our sincerest apologies. We have brought your concerns to the attention of the appropriate department manager and assure you we will follow up with them in addressing all your concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Ocean Pointe Suites at Key Largo

Address: 500 Burton Drive, Tavernier, Key Largo, FL 33070
Location: United States > Florida > Florida Keys > Key Largo > Tavernier
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 hotels in Tavernier
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ocean Pointe Suites at Key Largo 3.5*
Reservation Options:
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Also Known As:
Ocean Pointe Suites At Key Largo Hotel Tavernier
Ocean Pointe Hotel
Ocean Pointe Tavernier
Ocean Pointe Suites Key Largo
Ocean Pointe Key Largo
Ocean Pointe Suites At Key Largo Tavernier

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