Paid for 2 rooms for family and relatives. One room Rm 518 had no cold water in shower. Front desk was informed first day. Requested it to be fixed or be moved to another room. Was not corrected in two days. Called Best Western national number to complain but they cannot do anything. Hotels are independently owned. Manager responded and called national number to say I was wrong and he had checked Rm 518 and had hot and cold. Manager told them it couldn't be bad because room 518 and 516 shared the same pipes. Manager lied. Room 518 and 516 do not share same water supply, rooms 518 and 520 do. We had to share one shower with 5 people. I know how to adjust a one handle shower valve. Manager never moved us. Room 516 where daughter and her husband stayed had a 3-way light switch behind a mirror on the wall. You could rock the mirror, hear a electrical buzz and the light over the entry door would flicker. Manager sent up a hotel worker (not the maintance man) who looked at problem but could not speak english or correct. When confronted at front desk, the manager said he had called out his repair man (Friday). When I checked out on the last day (Sunday morning) I met the repair (maintance) man. He said no one had called him the two previous 2 days to fix anything. Manager lies again. None of problems were fixed, no room move was offered and no compensation was offered. I have tried to call the manager three times but he is always unavailable.
- Also Known As:
- Best Western Lake County Hotel Tavares
- Best Western Lake County Inn And Suites
- Best Western Lake County Hotel
- Best Western Tavares
- Tavares Best Western
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