Everything was on the fritz, rude staff, crummy breakfast, dirty room, overcharged.
Hot tub didn't work, although we called the day before our check in, and they said it worked fine. Internet didn't work, although when we made our reservations they assured us we would have free internet. The wireless, we were told, was on the fritz. They gave us an ethernet cord, but could not connect with that either. Others guests experienced the same problem.
The breakfast was cold and bland. Even worse, the elderly lady who put the food out was extremely rude. She started yelling at a black man because he tried to take his coffee and donut back to his room. She made a huge scene. She went as far as to say, "And this is NOT a racial thing". When he continued to walk away from her with his stale donut and coffee, she said, "You will pay for that later!"
The lady who checked us in, Gina, was ridiculous, rude, and incompetent . When my husband was trying to figure out the price and all the extra charges, she said, "You are abusing me." and told him to go away.
It was very hot in the room. I set the window unit down to 67 degrees, but it still must have been 80 degrees in there.
When I checked for bed bugs, I didn't see any, but I did find some horrible stains (see pictures) on the bed. Appeared to be urine stains.
We ended up paying almost double what we were quoted. We booked with AAA and were quoted a price of $63.00. We ended up paying $129.89. However, when we arrived, we were charged an extra $30 in extra person fees because it was 2 couples. We were talked into upgrading to a "one bedroom suite" and told it was an extra $20. However, now that I'm home and reviewing my bill, I see we were charged $26.00 I supposed they didn't take into account my AAA discount when they upgraded the room. The "One bedroom Suite" was really just a room with 2 beds and a couch. There was no divider, just one room.
The daytime staff, Barbara, was very nice and helpful. The lobby is very beautiful and impressive with a waterfall and nice furniture.
Don't stay here.
- Also Known As:
- Best Western Lake County Hotel
- Best Western Lake County Inn And Suites
- Best Western Lake County Hotel Tavares
- Best Western Tavares
- Tavares Best Western
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