This hotel needs a remodeling but otherwise the staff and overall experience was fine. Everything is clean. Staff is almost great. Location is pleasant. Thumbs up! However, it's been a good long while since we've been treated so poorly by restaurant staff. My parents were ridiculed and sat at the furthest possible table from the breakfast food in a nearly empty restaurant. Why? Because my mother asked for a tray to carry her plates, food, coffee, etc. In fact, over the course of our stay, twice we heard people complaining about the food and service at that restaurant in the elevators. Everything can't be perfect I suppose.