Every staff member in this hotel is way above average in helping make yours a good stay. My only problem came when we elected to leave our car there during our cruise. We saved money on parking and took their shuttle to the cruiseport no troubles at all. A week later we could not get back to the hotel on the shuttle. They only had one van running, and the line was long and deep, and every time the van returned (30-45 minutes each time), people stormed the driver and pushed other people away. It was disgraceful! We ended up taking a cab, another nightmare, to the hotel where they reimbursed us for the fare on the spot. Warning, beware of rip-off cab drivers at the cruiseport. Our driver quoted us $30 to go to the hotel! When I told him I would only pay $15, he agreed.