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“Good location for work” 4 of 5 stars
Review of Extended Stay America - Tampa - Airport - Memorial Hwy.

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Extended Stay America - Tampa - Airport - Memorial Hwy.
2.5 of 5 Hotel   |   4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)   |  
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Ranked #63 of 159 hotels in Tampa
dartyhasam
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Good location for work”
4 of 5 stars Reviewed June 21, 2013 via mobile

Stayed for a work trip. Pool was below my room. I heard talking and loud music until late evening. I probably would not have chose this location had I brought my family. But it was great for my work trip.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, June 25, 2013
Thank you for your recent review of your stay. I am sorry to hear that you were disturbed by noises throughout the night. Still, I am very happy to hear that our hotel was an ideal location to stay for your work trip.

Thank you very much for providing us with your feedback. Please contact me, at tap@extendedstay.com, if you would like to discuss this further. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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137 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 23, 2013 via mobile

This was a great place. The service when I checked in was excellent, quick, friendly and efficient.

The room was clean and quiet.

I liked that I could bring my pet with me for a small fee, so when I came back to the hotel, it was like coming home.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, May 28, 2013
Thank you so much for posting a review of our property. It's great to hear that the service you received was excellent, quick and welcoming. As well, we are so glad that you found your room to be clean and quiet.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Smith, Arkansas
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 17, 2013

Clean rooms, great service. Was missing some things in the kitchen, but the staff was helpfull with any needs. About 25 min away from the main beach and only 5 min away from a smaller beach. Good location.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, May 20, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your clean room and were provided great service by our staff. As well, I am glad that you found our location to be convenient.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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Indianapolis, Indiana
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 10, 2013

We came in to Tampa for a week's vacation. Having a kitchen was a huge help, as I am gluten-intolerant and this way we could prepare some of our meals in a safe place. The front desk provided pans and utensils for us to use, even dish soap - although sadly, no scrubby sponge so we ended up leaving a pan with some scorch marks. There was a DVD player attached to the TV, so we were able to stay in and chill when we didn't feel like going out. Some might not like that the cleaning services are limited (once/week unless you pay a little extra), but we actually appreciated the privacy of not having someone come in every day. The front desk staff (especially Cesar) were responsive and extremely helpful. We were able to check in a few hours early, and check out as late as 2pm without extra charge. If you're looking for a home-away-from-home (versus a pampered stay), this is the place to go. We loved it.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, May 14, 2013
It is so rewarding to read that we were able to provide you with a "home away from home" experience at our hotel. Thank you for your comments, especially those regarding the hotel and staff.

Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Top Contributor
128 reviews 128 reviews
17 hotel reviews
Reviews in 47 cities Reviews in 47 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 7, 2013

I was attending an annual conference which was being held at a high-end hotel two miles away. This hotel was the perfect alternative and the room was $50 cheaper than the other hotel's special rate for conferees. It took me about 10 minutes to drive to the conference using Veteran's Highway, which is only a block away from this hotel. The staff at this hotel were great. I stayed here for the same conference last year and it has actually gotten better. This year instead of paying for the Internet, it was free. In the morning this hotel has muffins and coffee in the lobby. After the conference I had to do my regular work and my room had a nice work area and kitchen. The kitchen includes utensils, microwave and refrigerator with freezer. I have recommended this hotel to friends who will soon be flying into Tampa and usually stay near the airport the night after their flight gets in. I live about 90 miles from this location. There are all types of restaurants and shopping areas near this hotel, including downtown Tampa. I stayed in this hotel three nights and there is not room service or a restaurant. When I went into this room ALL the drawers and doors were open, I guess this is to let the incoming guests see that the room has been well cleaned before their arrival. For anyone with families, there is a pull-out couch and the regular queen-sized bed.

Room Tip: This is a three-story hotel, so I always ask for a room on the third floor away from the elevator. T...
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  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, May 9, 2013
Thank you so much for posting a review of our property. I'm thrilled that you had a perfect stay that was even better than your last! With the addition of free wireless internet as well as the grab and go breakfast, we are really trying to meet all of our guests needs. It is so rewarding to know we were able to do so for you.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 22, 2013

(Carbon Copied from what I wrote to corporate)


Earlier this month, business travel took me to Tampa, Florida for a brief two day conference. In a down economy, I find myself utilizing more cost-conscious locations such as Extended Stay America, to fulfill my lodging needs. Your chain in general has exceeded every expectation, but this location, particularly so.
After picking up my rental car at Tampa International Airport, I proceeded towards this location for check in. During the course of this travel, I was notified that a friend of mine from the military, had succumbed to an overdose of painkillers and depression that he had been struggling with, ever since his return from Afghanistan. With a tear stained face, I proceeded to check in at this hotel- where your manager, Ayman Salem, picked up on the stress I was going through. Looking over his front desk receptionists shoulder, he merely said, "I don't think you have him in the right room, please put him in ___ or ___(forgot the room #'s)." When I arrived at the room, he had placed me in quite possibly the most modern, well furnished, and largest room available at his property- without me expecting or requesting it. This was followed up by a phone call from his staff to check in on me, to see if there was anything they could do to facilitate my stay.
The next day, I ran into him in the parking lot, and he expressed concern, GENUINE concern over my well being and ability to travel back home. Extended Stay America may be ranked by some standards as a two or three star economy hotel, but the service rendered at this Tampa Location was five star service from a five star type of guy.
I'm not sure if these are franchises, or Ayman works at the corporate level as a hotel manager; but you would do well to have each and every one of your up and coming franchise owners model off this young man. I am on the road close to 200 days a year, dealing with airlines, rental car companies, and hotel chains...so it is readily evident when someone is a standout.
I wish Extended Stay America continued success as a brand, and you will be receiving glowing reviews from me on my priceline, Tripadvisor, and Yelp! Accounts. As for Ayman, bless you for reminding me that we aren't all simply 'numbers' or 'guests'- you bring a value of humanity back to hospitality.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Owner at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, April 29, 2013
I appreciate you taking the time to write such a glowing review about our hotel. I truly appreciate your positive and thoughtful comments regarding the hotel staff. As well, we are so glad that our Manager, Ayman, made your experience an unforgettable one!

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rocky River, Ohio
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2013

I booked this hotel at the last minute based on travelocity ratings. What a disappointment!!! It was awful. When I came in to register at 1am after an all night flight, all I wanted to do is sleep. Even so, I could not bare to sleep in this hotel. All aspects of the place seemed dirty, from the stained carpetting to the grime on the floor boards. There was a smell in the hallway that was a cross between wet laundry and moth balls. I was afraid to put anything down on the floor. Despite being exhausted and learning that I would lose the money I had spent becuase "the hotel can not refund anything purchased through Travelocity" I decided to leave and search for a clean place to lay my head. I ended up paying for two hotels to get six hours of sleep in a clean setting. All and all, I was disappointed by the hotel and by the fact that I had used Travelocity to purchase it-apparantly giving up my chance to seek a refund for a hotel room that I could not use.

Room Tip: Don't book here, especially with Travelocity or some other site that will not allow you to get y...
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  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, April 29, 2013
Kathleen - Thank you for taking the time to write a review of your stay. I am so disappointed to read that the level of cleanliness did not meet our company standards and you smelled an odor in your room. Please accept my apologies for having to deal with these issues, especially after an all night flight. As this hotel's Manager, I will be looking into the comments you made, looking for ways to enhance our cleaning procedures.

Please contact me, at TAP@extendedstay.com if you would like to speak directly. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Tampa - Airport - Memorial Hwy.

Address: 4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #63 of 159 hotels in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tampa - Airport - Memorial Hwy. 2.5*
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Also Known As:
Extended Stay Deluxe - Tampa Airport Hotel Tampa
Extended Stay Tampa
Tampa Extended Stay

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