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“Won't stay here again” 2 of 5 stars
Review of Extended Stay America - Tampa - Airport - Memorial Hwy.

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Extended Stay America - Tampa - Airport - Memorial Hwy.
2.5 of 5 Hotel   |   4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)   |  
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Ranked #62 of 159 hotels in Tampa
EAU CLAIRE
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Won't stay here again”
2 of 5 stars Reviewed March 21, 2013

We stayed one night before an early flight. The hotel is old and cramped feeling. Our room had been sprayed with some strong unpleasant scent, possibly to cover up another bad odor? Room generally seemed clean, though. The bathroom didn't even have a holder for the soap - you just have to leave it on the counter next to the sink. No ice machine in the entire hotel. We needed the pull-out couch for our two kids to sleep on, but no extra linens were in the room; we had to get them from the front desk. Beds were OK, not the most comfortable. I was incredibly grateful that we were only staying one night. We did not use the shuttle to the airport - we had a rental car to return; so I cannot comment on the shuttle. The location is excellent; only 5 minutes to the airport. I do not recommend this hotel. We will not stay here again.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 22, 2013
Thank you for your recent review of your stay. I am sorry to hear that our hotel was not what you expected. We do not have ice machines, however, we do provide ice trays in the freezer. In addition, soap holders are unfortunately not provided. We continually work to improve our hotel, so I really appreciate your feedback. If you would like to discuss this further, please do not hesitate to contact me at tap@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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139 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lubbock, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2013

We enjoyed our stay. When we got here to check in Sarah was at the front desk. Sarah was very friendly and very perfessional. Then Sat morning we meet Linsey. Lindsey was also very nice and perfessional. You have very nice and clean place, good beds and very, very clean I will recommend your hotel to others. Thank you to all extended stay Amarillo for making our stay a good one!
Della Schooler

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 18, 2013
Thank you for your great review of our property. I'm glad that the front desk was friendly and professional at check in. It’s also great to here that you were able to relax and enjoy our comfortable beds. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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FULLERTON
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Had a very good stay at this location. Staff very professional and helpful. House keeping also very nice. Felt safe. The staff was outstanding. They also put their coffee bar out earlier then the 6:30 time for early risers which I found nice.

I see some bad reviews, but I didn't have any of these problems. For the price you can't beat it.

Room Tip: stay on second floor. Easier to get to gym and laudry room. Also quite
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 15, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that our staff was professional and helpful. And I'm also glad that you were able to enjoy the coffee bar. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Plaistow, New Hampshire
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2013

This is our 6th year coming here. We come from New Hampshire for 2-3 months to avoid the cold winters. Last year when we left we were not to certain we would return. After checking online and seeing the name change and the info that the rooms were being updated we decided to return, we have always felt the staff here have worked hard to help with any request. Our problem last year was the rooms were dirty and non-smoking rooms were smelling of smoke and the whole area around and inside looked as if it was slowly falling apart. I am so happy we returned. First place I looked was under bed and it was clean with no dust or left over papers. Then I saw the flat sctreen TV, new curtains and bedding, the room and bathroom looked so clean compared to former years. Because we stay so long we wished there was better internet connection and more tv channel to choose from. I also think new refridgerators would be helpful. My husband really enjoys grilling each year there has been a new one but we know things are out of staffs ability to control how others treat the grills. Ayman has shown a real ability to meet all our request and always quickly and pleasantly. The real jewel and reason for my score is the staff and the oviously hard work and investment there has been towards the updating and cleanliness of the rooms. I really hope Ayman and his team get reconized and given the credit they desire. I would be saddened to have Ayman leave. WE should all remember the team is only as good as its leader. I have faith things will continue to improve. I want to say there has been an improvment in the maintaining of the pool. I love waking up and being ab le to go get a goood cup of coffee first thing in the morning.

Room Tip: I feel if a person explains what they want in a room it helps staff pick the right room. We like be...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 14, 2013
I appreciate you taking the time to write such a great review. I'm thrilled that the entire staff has been outstanding during your stay. We strive everyday to make each and every guest feel at home during their stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future!
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Plant City, Florida, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 13, 2013

I love writing reviews for the places I go so here we go. This is a very honest review. Stayed here for 7 days with my boyfriend. We don't find things to complain a lot. Yeah, there was some stains on the carpet, paint peeling off the cabinets, and funky smells lingering throughout the hotel but we don't really care. We realize you get what you pay for. They do not provide daily cleaning service. If you stay 8 or more nights you get ONE cleaning service a week. 2 plates, 2 cups, 2 spoons, 1 knife and 2 saucers were provided. No pots and pans. Big flat screen tv. No DVD player. There is also no dish soap but there was a dish drying rack. Bathroom was very clean. 2 towels, 2 hair towels, and 2 washcloths. If you want clean ones you have to go the front desk and exchange them. Elevator is a little dirty and old.There is a pool but it's very small. 5ft deep as well. Parking lot is quite small. Location is pretty good. It's located to a lot of places. Fully stocked vending machine, yet not working for almost our whole stay. Walls are kind of thin, sometimes you can hear the neighbors. Not a huge deal for us either. If you have a family be prepared to buy many basic kitchen supplies or at least bring them with you. Pots, pans, spices, oil, dish soap. Please keep in mind there is no cleaning service and there is also no broom in your room. You will get crumbs all over the kitchen floor and have no way to really clean it up unless you want to buy a broom. This is not a family hotel. The staff was pretty friendly and helpful. One of the girls at the front desk was a little ehh not so thrilled to be working here. You get what you pay for but it was pretty decent for us. We don't find every little thing to complain about. Oh and there is food room service if you want to pay for it.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 13, 2013
Thank you for taking the time to write a review of your stay. I sincerely apologize that you we not satisfied with our housekeeping services. To make sure this doesn't happen again, I am going to make sure we properly communicate our housekeeping schedule to our guests upon check in. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at tap@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tarpon Springs, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2013

My husband checked Trip Advisor before booking this hotel so needless to say we were SHOCKED by how deceptive the reviews and pictures were. This hotel is an old dump! There is nothing nearby, there is no breakfast (im sorry I dont consider coffee and a pile of apples "breakfast") Our room was humid, dank, and dated. I would have forgiven the outdated decor if the room had been clean at least but it was filthy. Jelly residue on table, crumbs everywhere, hair in sink. The hallways smell like cigarettes and people cooking. Even the location is inconvenient and isolated. Both times we attempted to use their free shuttle we were made to wait so long that we decided to fork over $20 to the cab company instead. Just an unpleasant stay overall, this hotel has ruined my trust in priceline and Trip Advisor. Go "anywhere" else.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 8, 2013
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not satisfied with our grab in go breakfast, which consists of apples, oranges, oatmeal, muffins and granola bars and the cleanliness of your room. As far the hotel smelling like smoke, we do have a few smoking rooms at our property. Please accept my apology. To make sure this doesn't happen again, I will make sure we explain the location of our smoking rooms. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at Tap@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waycross, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

I had a very impressive stay at the Extended Stay in America. Ayman and Mike met me at the front desk and provided professional and customer service above and beyond expectations. Furthermore, they met all my needs / requests. The room was very impressive along with cleanliness of the hotel. I would highly reommend the Tampa Airport Extended Stay. They also ensured the shuttle picked me up and dropped me off in a timely manner.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 8, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that we were able to meet all of your needs and were able to take advantage of our shuttle service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Tampa - Airport - Memorial Hwy.

Address: 4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #62 of 159 hotels in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tampa - Airport - Memorial Hwy. 2.5*
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Also Known As:
Extended Stay Deluxe - Tampa Airport Hotel Tampa
Extended Stay Tampa
Tampa Extended Stay

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