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“Yuck. Do not stay here!” 1 of 5 stars
Review of Extended Stay America - Tampa - Airport - Memorial Hwy.

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Extended Stay America - Tampa - Airport - Memorial Hwy.
2.5 of 5 Hotel   |   4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)   |  
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Ranked #62 of 159 Hotels in Tampa
Tarpon Springs, Florida
2 reviews
2 helpful votes 2 helpful votes
“Yuck. Do not stay here!”
1 of 5 stars Reviewed March 7, 2013

My husband checked Trip Advisor before booking this hotel so needless to say we were SHOCKED by how deceptive the reviews and pictures were. This hotel is an old dump! There is nothing nearby, there is no breakfast (im sorry I dont consider coffee and a pile of apples "breakfast") Our room was humid, dank, and dated. I would have forgiven the outdated decor if the room had been clean at least but it was filthy. Jelly residue on table, crumbs everywhere, hair in sink. The hallways smell like cigarettes and people cooking. Even the location is inconvenient and isolated. Both times we attempted to use their free shuttle we were made to wait so long that we decided to fork over $20 to the cab company instead. Just an unpleasant stay overall, this hotel has ruined my trust in priceline and Trip Advisor. Go "anywhere" else.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 8, 2013
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not satisfied with our grab in go breakfast, which consists of apples, oranges, oatmeal, muffins and granola bars and the cleanliness of your room. As far the hotel smelling like smoke, we do have a few smoking rooms at our property. Please accept my apology. To make sure this doesn't happen again, I will make sure we explain the location of our smoking rooms. I appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at Tap@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
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147 reviews from our community

Traveler rating
    77
    34
    16
    9
    11
See reviews for
27
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Waycross, Georgia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2013

I had a very impressive stay at the Extended Stay in America. Ayman and Mike met me at the front desk and provided professional and customer service above and beyond expectations. Furthermore, they met all my needs / requests. The room was very impressive along with cleanliness of the hotel. I would highly reommend the Tampa Airport Extended Stay. They also ensured the shuttle picked me up and dropped me off in a timely manner.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 8, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that we were able to meet all of your needs and were able to take advantage of our shuttle service. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Malbaie, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 6, 2013

This is our fifth year coming here, and I have only good to say about this hotel, and especially the staff and it's managers, Patty and Iman. We love coming here for our annual holiday and stay at least one to two months. Great!

Room Tip: We are next to the airport, but I like being in the front of the hotel to see the traffic and people...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 7, 2013
Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you stay at our property every year when you are in town! Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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South Portland, Maine
1 review
5 of 5 stars Reviewed March 6, 2013

I searched for days on-line before deciding upon this hotel. It's close to where the softball team is staying as well as the softball field. I wanted a place to feel safe since I am a female and my husband had to stay back. I also needed a place that was reasonably priced. The staff is incredibly friendly and they do not make you feel like you're an interuption. I requested a ground floor room and was accomodated (thank you Mike!). The facilites are just right; laundry on site, fitness room, flat panel tv, printer, full kitchen. I sent my husband a video of the room and he was equally impressed. Thank you Extended Stay America! Oh...and the bed is very comfortable!

Room Tip: Ground floor is usually my first choice when I have a choice. Being a Softball Mom taking elevators...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, March 7, 2013
Thank you for your great review of our property. I'm thrilled that you were impressed with our hotel and had a great experience. I'm glad that the location and amenities were great for your stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 23, 2013 via mobile

Don't normally write reviews though I believe this is warranted. Just checked in today for a 3 week stay.

Several items that are notable:

1) Carpets are stained around bed with some sort of fluid. Will not walk on carpet without footwear. Includes bathroom area.

2) Microwave glass plate missing. Front desk advised that plastic replacement plates are what are used now and provided one.

3) No sleep at end of hallway due to door to parking lot banging.

4) No pots/pans in room. Called/visited front desk 4 times in 4 hours to have pots/pans delivered. Now in hotel for 16 hours and still nothing.

Overall, would not recommend this hotel for quality although location is reasonable.

Has potential although rooms need a substantial facelift as furniture is substantially damaged and stained.

Online photos had made the hotel look substantially different than what was provided.



  • Stayed February 2013
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, February 26, 2013
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there were a few issues with your room upon checkin. In response to your feedback, I would like to try to resolve this issue, if you could please contact me. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you would like to discuss this further, please do not hesitate to contact me at tap@extendedstay.com or the hotel at 813-886-5253. We hope that you will give us the opportunity to provide you with a better stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Mills, Pennsylvania
Top Contributor
53 reviews 53 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed February 15, 2013

Provides most of everything you need on a long stays. property is bit old and walls are thin otherwise its a clean hotel and you can stay here longer without issues. not many restaurants nearby or any grocery stores nearby.

Room Tip: forget staying here if you don't have a car
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, February 18, 2013
Thank you for taking the time to write a review of your stay. I'm glad that you feel our hotel would be a great choice for a long term stay. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2013

Not only was the hotel comfortable, clean, quiet and the staff fantastic, after my stay, I had a problem with a charge on my credit card. Immediately, Ayman Salem the manager took care of the problem. THAT does not happen anywhere else! Thanks so much Ayman. :)

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mgrmaf, Manager at Extended Stay America - Tampa - Airport - Memorial Hwy., responded to this review, February 11, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that you were able to enjoy a quiet and comfortable stay.I also appreciate your patience in allowing me the time to correct your billing issue. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Tampa - Airport - Memorial Hwy.

Address: 4811 Memorial Highway, Tampa, FL 33634 (Formerly Extended Stay Deluxe - Tampa Airport)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Romantic Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Tampa - Airport - Memorial Hwy. 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Tampa Airport Hotel Tampa
Extended Stay Tampa
Tampa Extended Stay

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