My husband and I stay at alot of hotels around the country and our preference was any Extended Stay hotel. But our recent stay at this ES was disappointing. The staff is still very accommodating and pleasant and the rooms are still huge and the bed comfortable, however, it was lacking in a few basic areas. Trash. Where there used to be trashcans in the stairwells to make it easier to dispose of your trash, there is no more. For people who stay an extended time there, you have no where to place your trash. You have to take it down to the dumpster in the back of the building yourself, or as some people did, place it outside your door. The towels, too, need to be upgraded to Deluxe standard, as they are very scratchy and not soft on your body. You used to have a full size oven with the King suite and here, there was only a two-burner stove and no oven. We didn't have a lounger either in our room..just an empty space where it once sat. In the ES Deluxes we have stayed at previously, the breakfast consisted of a full continental where now it is just a "grab n go" breakfast, which is really only good for the coffee, if someone knows how to make it properly. As when we were there, the coffee was bitter and very strong.
I am not sure why your hotel chain has downgraded from deluxes to regular ES's, but if you want repeat business from the people who stay an extended period of time, you need to upgrade these few basic things back to a "deluxe" standard, as right now, you're just another chain. We will however still put all Extended Stays at the top of our preference list.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer - Thank you for taking the time to write a review of your stay. Your comments in regards to our staff and comfortable rooms are much appreciated; yet, I was disheartened to read your were still disappointed with your stay. Your comments were reviewed and I understand the concern about the lack of trash rooms as we are being renovated this winter and will have them at that time. Also, this hotel was never equipped with a conventional oven; however, we do have microwave ovens in each of our rooms. In regards to the towels, we have just recently changed vendors so you will see a change in our linen. Again, with our upcoming renovation I believe you will be pleasantly surprised.
Report response as inappropriate
Thank you very much for providing us with your feedback. If you have any additional feedback, we would like to hear it. If you would like to discuss this further, please do not hesitate to contact me at firstname.lastname@example.org. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.