I needed accommodations close to the airport so that we could easily embark upon the second leg of our trip after landing in Tampa. We originally chose the Spruce St location off Extended Stay's corporate website, with one of the required criteria selected being an airport shuttle. The website indicated there was a shuttle, so we made the reservation. Upon landing in Tampa at 9pm at night and calling to request the shuttle, however, we were advised that location does NOT have an airport shuttle (!) After numerous calls back and forth, I was able to cancel my existing reservation without penalty (the locations are not connected/owned separately...) but the madness continued. I was told by the night clerk at West Shore in order to get the discounted rate, I'd have to make the reservation online. I thought I did so, but somehow, on my smartphone the mobile site made the reservation for the Spruce St location again...when we arrived at West Shore, there was still no reservation, so I had to go back on my phone to do this again...meanwhile, it didn't give me any discount. My reservation rate for Spruce St was $65...I ended up paying $85 for this location after the night clerk applied at 5% discount. By this time, it was late and we were exhausted and just paid it.
After paying the higher rate, I was also a bit nervous about what the room would be like after all of the problems (and also given some of the reviews here on TripAdvisor), but I was pleasantly surprised to find it absolutely fine: very clean, and nicely appointed. My other compliment would have to be the transport driver, who was very friendly. We ended up ordering in and enjoying a restful sleep.
Unfortunately, my sleep was then disturbed early in the morning by workers engaging in excessively loud conversations in the halls. The cleaning crew also kept yelling "housekeeping" going from room to room. Perhaps the workers should be told that travelers often sleep in, and making all of that noise is really not appreciated. I ended up just getting up since I couldn't sleep any longer, and happily connected to the free wi-fi, which was absolutely awesome. I decided to head down to get some of the "grab and go" breakfast, but was again sorely disappointed. The offerings were not worthy of being called breakfast. If you're a diabetic or watching your sugar intake, a pre-packaged sugary blueberry muffin, granola bar and an apple really would not work. On a more positive note, the coffee was pretty good. So I had that and had to simply wait til I checked out to eat.
Overall, I would stay here again. Some improvements in the areas I noted above (and honoring the quoted internet rate) would have made my stay much better, but for overnight accommodations, this is just fine.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the comfort and cleanliness of our rooms; however, we apologize that you were misled regarding our shuttle service as well that our housekeeping staff was being loud in the hallways in early hours of the morning. As this hotel’s manager, I can assure you that I have discussed your comments with my staff to ensure your experience is not repeated. In regards to the difference in rates at our sister property I have credited your account $20 for the inconveniences experienced.
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The staff and I appreciate your comments, as it will only help us to improve. Please do not hesitate to contact me directly, at email@example.com, should you wish to discuss this further. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.