This is the second time I have stayed at a Hyatt Place and I am growing to love this chain. The customer service is fantastic - the staff gave me a tour when I first arrived and explained everything thoroughly. They greet you as you enter and exit the hotel. The rooms are well designed and spacious - I feel like I am getting so much for my money. This one is within view of Busch Gardens and USF, so a great location if either of those places are your destination. It was quiet, clean, and comfortable. I love the shower, good pressure and spacious. The breakfast is vast, with many selections, hot and cold. The only reason I gave it a 4 out of 5 was that it was difficult to regulate the temperature in the room. I couldn't get it just right - it was either too humid or too cold. Other than that, I would highly recommend this place to stay.