We arrived later on the evening of Feb.3rd, 2012, as the airline lost our luggage and delayed our arrival and dinner plans. We met with Jonathan, who had taken our reservation earlier in the month. He remembered us, was very helpful, friendly and responsive to two very weary travelers, as was Michael and the rest of the front desk staff.Jonathan asked us several questions to help us and was a delight to deal with that evening. The next morning the airline again mixed up the details to drop off our luggage, and even though we had checked out, the hotel and front desk staff were aware of the problem and offered to hold our luggage for us, call us when it arrived, and pick us up at Busch Gardens at the end of the day. Michael was the manager on duty that evening and our luggage was still not to be found. The only phone number we had for the airline, was an answering machine, so Michael went quietly about providing us with two other numbers, called them for us, and our luggage finally arrived. He managed to connect with an airline employee that connected with the driver that had our lost luggage. Due to Michael's help, we had our suitcases! The staff that evening (including Jonathan) were concerned, helpful, and tried to ease our frustration. They were wonderful! Thank you to these lovely people!! We will stay there again because of them, especially Michael, and due to the Hyatt Place being such a nice hotel. Clean, great breakfast, good location to restaurants, stores etc. Thank you Hyatt Place Busch Gardens!