Although I live right here in Tampa, I was participating in an event at the Performing Arts Center nearby. I thought that rather than drive across town afterwards, I would simply get a good nights' sleep by staying nearby. I had asked to check in a bit early. The hotel had very low vacancy on this night, so this was not a problem. The good news stops there. The room was adequate. I asked for a small fridge, and one was brought up fairly quickly. It was old and in poor shape, and had to be unplugged at night due to loud noises- and it took forever to cool down. I ended up throwing out the leftovers.
Here was the worst of it: I am disabled, and depend on a good nights' sleep to be able to get through the next day. I always emphasize this when making my reservation and asking for a "quiet room". Imagine my surprise when I went up to my room and found it was next to the housekeeping room and across from the vending machines. I managed to get the cart with my luggage back downstairs and reminded them of my request (which I had reiterated when checking in). The woman at the desk acted like I was causing her a lot of trouble, and reminded me that they had allowed me to check in early. I reminded her of my health condition. I went back upstairs to a different room that she assured me would be quiet - it was above a six lane road!! The traffic got me up at 6 a.m., and I had such a hard time getting through the rest of the day. I could barely move. When checking out, I brought this all to the attention of the manager, Tracy Norman. She acted very patronizing and even very cheerful as I told her what a hard time I had had there. This seemed like a very strange and inappropriate reaction. It's as if she thought I was a "trouble maker" for bringing this to her attention. As a business owner, I have done a lot of travelling and stayed at a lot of hotels. I'll just say that there is no such thing as "Customer Service" at this particular hotel, and apparently, no such thing as a quiet room. I had thought that I might stay a second night, but after that experience, I checked out and drove home to get a nap before driving all the way back downtown for the performance. This stay was a big nightmare. Next time- I'll go back to the Hampton Inn!
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