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“Weekend Stay” 4 of 5 stars
Review of InterContinental Hotel Tampa

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InterContinental Hotel Tampa
4.0 of 5 Hotel   |   4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)   |  
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Ranked #52 of 159 Hotels in Tampa
GreenLeadersBronze level
FL
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Weekend Stay”
4 of 5 stars Reviewed June 11, 2014

3 night stay and was very comfortable. It is centered between office space buildings, but located across from the mall with some nice dining venues, Maggiano's, Mitchell Fish Market and Seasons 52, and PF Chang. They do have the food court for fast food, but we chose Maggiano, Mitchell's and Seasons 52, all of which were good. We used this hotel to stay away from crowds and traffic at the beaches, but each day went over to enjoy those areas. Nice size rooms, toiletries in bath good. Have to agree with some of the other reviewers, noise levels, people arriving & leaving, doors closing, you could hear it all. All the hotel staff, the valet parking, restaurant servers were friendly and pleasant.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 12, 2014
It is fantastic to know you enjoyed your stay with us at the InterContinental Tampa! We are pleased you took advantage of our convenient location. Thank you for such wonderful remarks about our friendly staff here at the hotel! We hope you choose to stay with us again in the future.

-Jeff R.
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1,034 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 11, 2014

First off I called them to make sure I get the lower floors so I wouldn't have to wait for the elevators as long. Lo and behold I get there and I get the 10th floor (there are 11 floors). They did sorta put me away from the elevators (which I heard can be noisy).

2nd of all there are no fridges in the hotel room for you to use. I didn't read the label on the stocked fridge which held all their alcohol, other beverages and snacks before I started moving things around to put my stuff in. Luckily the front desk was flexible and didn't charge me. The label does clearly state that it has an electric sensor and you should only move things around or take out stuff if you consume them and you will be automatically charged. But no empty fridge :/

3rd of all their shuttle driver takes every 30 min (seemed to be more than that) to arrive at the airport or to pick us up from the hotel. One of them had trouble getting out of the airport pick-up area.

Alas I left my new wireless mouse ($25 value) at the hotel, which they fortunately found. Unfortunately they don't USPS to ship your lost and found items. They only do Fedex and UPS and overnight or 2 day. The housekeeping services also don't know the prices off-hand. Turns it was a whopping $19 to ship back a $25 mouse. Not sure why they can't do those small box flat rates at USPS or just regular ground shipping with UPS or Fedex.

Unfortunately I will have to stay there next year and every 8-10 years for my board exams. Need to make sure I don't leave anything valuable there!!!! Otherwise beds were comfortable, nice water pressure for shower and good working a/c. Internet is free if you join the IHG membership club.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 12, 2014
Brenda, I deeply apologize for the issues you faced while staying with us. I look forward to your next stay with us so we can provide you with the great service you deserve!

-Jeff R.
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Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 8, 2014

I stayed here for a three day conference. The accommodations for the meetings were good. I brought a sweater and was comfortable. The snacks and meals served were delicious and they were able to accommodate special diets.

The room was nice with a desk and lounge chair. The bathroom was very small with virtually no counter space. They offered many in room toiletries such as cotton pads, Qtips, and the usual soaps and shampoo, etc. The tub stopper didn't work in my rooms and when I called they sent someone up immediately. The room opened up to the atrium (translated to directly facing offices). I wasn't able to open my shades which made the room dark and claustrophobic. The doors and walls were thin. I could hear the gentleman next to me belching and the like (gross!). When someone closed their door it sounded like my door was slamming shut. The lights from the hallway and the adjoining room (the belcher's room) lit up the room around the door frame making it difficult to sleep as well.

I was able to walk to many restaurants and a nice mall with higher end shops such as Ann Taylor, White House Black Market, Loft, Banana Republic, H&M. There was a food court there as well as other sit down restaurants, gelato, creperia. There was a Walgreens and gas station across the street.

The hotel has a shuttle, but I took a taxi. It was a flat rate of $15 and took about 10 minutes from the airport.

The pool was small, but I think it is due to the hotel's location and most likely suited for business. The fitness room was also small with precore machines. The treadmill I used was adequate but dated.

Overall I liked the hotel. Service was great. Location excellent for what I needed.

Room Tip: Do not choose a room facing the atrium.
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Green Features: Green certified, but the housekeeper still grabbed the towels I hung up and replaced everything daily.
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 12, 2014
Thank you for writing such a detailed review about the InterContinental Tampa! I am excited that the service met your expectations, and you were able to take advantage of our convenient location. I am glad you had a wonderful conference, and I hope you come back and visit us soon!

-Jeff R.
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Raleigh, North Carolina
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 5, 2014

Definitely wonderful interiors, fun roof-top pool and great location.
However the services and staff need more improvement. Also, some bathrooms have issues with the drainage. Overall, not worth the dent in your wallet.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 12, 2014
I am happy that you value our rooms and the pool here at the hotel. Thank you for taking the time to write a detailed review, and I greatly apologize that your expectations were not met regarding our service. I have reviewed your concerns with out front office manager so we can improve in these areas.

-Jeff R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando
Level Contributor
55 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 4, 2014

I booked one of those secret deals where you select a star rating but are not advised on hotel until after you pay. We got the deal fro around 100 dollars which was well below the advertised price for this and similar hotels in area. We arrived and had to have access to our room immediately to change for a wedding. It was after check in time. We were told that we had been upgraded to a suite but it was not ready. We explained the situation and they found us another room. It was also a suite, but an odd one with a giant conference table. Regardless, the room was huge, clean and had an astounding corner view with wrap around floor to ceiling windows. Best view I have ever had at that price. We slept great. Also the liquor in minibar was reasonably priced for a change. I am rating 4 star instead of 5 because I feel people expecting a certain standard may take issue with the small outdated pool area (again great view) and there were areas in our room where it seemed carpet was coming up or not properly installed. Also the building itself and lobby feel like an office building from the 80s. This is just nitpicking and I would stay again.

Room Tip: Ask for a room with a view on a high floor
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  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 5, 2014
We are pleased that you enjoyed your stay here at the InterContinental Tampa! We are happy to know you enjoyed one of our corner business suites with a great view of Tampa. We look forward to your next visit to our hotel!

-Jeff R.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danville, Virginia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 2, 2014

I stayed here for two nights over the weekend. When I checked in on Saturday afternoon, the front personnel was not really in welcoming mood and barely recognized as IHS Reward member. She should have informed me that I should get a complimentary WiFi, but did not and that caused me to not log in for a day as I thought I had to pay $14 per day rate. On Monday morning, the host at Shula's Steakhouse where I would have a breakfast ruined my day as she totally ignored me standing in front of her and guided the person behind me. When I asked her why she would check someone behind me and not me, she just said she made a mistake. I pressed her by saying how could you make a mistake when I was right there at the entrance, she said if I want her to bring her manager. I thought that was a cop out answer as she just did not want to deal with me. She said something smarty as she walked away from me talking to one of the wait person. The manager who came and apologized and offered me a room service, but I just walked away as I lost my appetite. I will not stay at this hotel again.

Room Tip: The parking garage next to the hotel was easy to access and the hotel location was convenient to go...
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  • Stayed June 2014, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 5, 2014
I deeply apologize for the inconveniences you faced while staying with us! I have talked to the restaurant manager in order to avoid future issues.

-Jeff R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 31, 2014

We've stayed here several times and we continue to go back for the beautiful pool area. However I'm not sure we will stay again for the simple reason that the employees simply aren't very friendly. Like it or not they are employed in the hospitality services field, and if they don't like that then they should find another profession. It isn't that they are rude as a whole (though some are borderline so like some of the servers in the hotel bar area), they just don't make us feel like they care so much if we have a pleasant stay. We stayed a few days at the Vinoy in St. Pete before checking in here and the staff at the Vinoy is more professional by leaps and bounds. The difference is the Vinoy staff seems as if they personally own and take pride in their responsibilities while the Intercontinental staff seems to be punching in for a paycheck.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff R, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, June 5, 2014
I sincerely apologize for the issues you faced when staying with us! I have forwarded your concerns to each respective manager in order to avoid further problems. I wish you safe travels in the near future.

-Jeff R.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Tampa

Address: 4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Tampa
#8 Best Value Hotel in Tampa
#13 Green Hotel in Tampa
#34 Romantic Hotel in Tampa
#43 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Hotel Tampa 4*
Number of rooms: 322
Official Description (provided by the hotel):
Located in the heart of the city, InterContinental Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa

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