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“My favorite place” 5 of 5 stars
Review of InterContinental Hotel Tampa

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InterContinental Hotel Tampa
4.0 of 5 Hotel   |   4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)   |  
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Ranked #52 of 159 Hotels in Tampa
GreenLeadersBronze level
Gainesville, Florida
1 review
“My favorite place”
5 of 5 stars Reviewed August 5, 2013

I am on the road 2-3 nights a week on business all through Florida. I must tell you the Intercontinental in Tampa is my favorite, and I always look forward to the arrival. Two simple reasons: 1) reception at front desk by the most courteous, helpful, and upbeat staff; 2) Updated, clean and convenient location close to it all. I can promise, wheather business or pleasure, you will find the Intercontinental a treasure. I cant wait to get back just thinking about it, especially seeing those fun helpful ladies at the front desk, Kathryn and Andrea.

Room Tip: Front desk is key.
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,036 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
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English first
Bowie, Maryland
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 31, 2013

I arrived in Tampa Florida on July 26th 2013 @2:00am. After a horrible plane ride I was ready to get to the hotel that I paid for which was the Holiday Inn & Suites near Busch Gardens Tampa (Hotel provided by the package I purchased through Busch Gardens.com). After a few hours in that FILTHY, OLD, MOLDY hotel I decided I needed to leave immediately. I could not spend MY ENTIRE vacation there.

I QUICKLY made another reservation the next morning for the InterContinental Hotel. I arrived on July 27th 2013. I was given clear directions from the valet attendant for the FREE PARKING PROVIDED around the corner. When I walked into the hotel I was greeted by Yesenia Moreno ("Yessy" on her name tag). Not only was she extremely polite, she was friendly during my entire check-in and check-out process.

Since this was my first time in Tampa I asked Yessy what things my brother and I could do to make this a great experience. Yessy went above and beyond by printing out directions to Siesta Key Beach for me and sliding them underneath my room door. All of this within the first 30 minutes of me checking into the hotel. AMAZING SERVICE!

The condition of my room was IMMACULATE and I was very pleased. While we were there I also enjoyed Shula's Restaurant for breakfast! Which was YUMMMYYY!!! The service was great and I made sure to leave my servers a tip.

I am very big on customer service and cleanliness. Yessy and the staff at the Intercontinental Hotel quickly turned my trip from hell into an AMAZING experience. As long as I visit Tampa I will continue to stay at this hotel.

THANK YOU SO MUCH ;-)

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 29, 2013

We had a terrific stay at the Intercontinental Tampa. Great location and close to the airport. The room was clean and comfortable and the staff was attentive to our needs. We love the Illy Café in the lobby and Shula's Steak House is the right place for dinner. Across the street is the Westshore Mall offering a number of restaurants, stores and an AMC Cinema.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 29, 2013

Business meetings all weekend. Good proximity to the airport. Very nice Rooms, well maintained. Hotel restaurant, 'Shula's' is excellent with great service. Pool up on top is a little short for lap swimming. Fitness room is clean and the equipment is good.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altamonte Springs, Florida, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 29, 2013

A clean, comfortable room with an amazingly comfortable bed. Bay view was partially obstructed by building, but was pretty anyway. Nice that it had a parking garage that you could put your car in the shade. Well appointed room and friendly staff. Advised staff of maintenance issues that were not overall detractors of visit and was given chocolates. The only real problem with the place is temporary. All day long there was jackhammer noise from renovations that are ongoing

Room Tip: Might want a room on the east side away from the bay, as the afternoon sun made the room warm.
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Green Features: Was impressed that there were recycle bins and glasses instead of disposable cups.
  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davie, Florida, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 29, 2013

We booked 1 night at this "4 star hotel", InterContinental Hotel Tampa. When we arrived, we noticed that there was a large portion of the place blocked off due to construction. Not really a big deal, but it was quite an eye sore. I checked in and the woman at the front desk was nice and friendly. That was the only enjoyable part of our whole stay.

We used the self parking because the valet is $18/night. The valet will put your car in the exact same garage as the self parking and it's connected to the hotel. Don't waste your money on valeting for $18 when you can easily park the car yourself. It isn't even a far walk.

When we got to our room, we were completely shocked to see how TINY it was. This was due to the fact that the room was on the very end of the hotel. The shape of the hotel meant that the room was literally "cut in half" diagonally with a large window that spanned the entire length of the room. It was VERY SMALL and uncomfortable. I can't stress this enough. I opened the curtains, expecting some GRAND VIEW out the large window and was disappointed when I found that the parking garage was all I could see.

I called the front desk to let them know I was unhappy with the room and asked if there was anything they could do for me. I was told that I had booked a "last availability" room type and they were fully booked. When I said "So I got the VERY last room in the entire hotel?" she dodged the question and repeated what she just said.

They did NOTHING for us and we left very unhappy.

Room Tip: Avoid room 508 if you're claustrophobic.
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Green Features: Didn't notice any environmentally-friendly practices at all. They waste paper by giving out cards that say to leave a review on TripAdvisor.com.
  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental Hotel Tampa, responded to this review, August 14, 2013
Dear Philip D,

Thank you for taking the time to convey your comments regarding your recent experience with us. We appreciate you taking time to help us continually improve our guests services.

I apologize for you did not find your room to your liking and if our parking services has negatively affected your overall experience with us. We deeply regret the inconvenience and dissatisfaction these aspects have caused you.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 28, 2013

My home when I travel in Tampa Bay. Haven't had a bad experience yet. Rooms are nice. Close to mall and shopping. Close to airport and downtown Tampa. Mini bar pricey, but I don't do minibars anyway. Maggianos, Pf chang's, Starbucks, Panerabread are all across the street. West shore Plaza Mall across the Street. International Mall four blocks away...

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Tampa

Address: 4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Tampa
#9 Best Value Hotel in Tampa
#13 Green Hotel in Tampa
#34 Romantic Hotel in Tampa
#43 Business Hotel in Tampa
Price Range (Based on Average Rates): $
Hotel Class:4 star — InterContinental Hotel Tampa 4*
Number of rooms: 322
Official Description (provided by the hotel):
Located in the heart of the city, InterContinental Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa

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