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“Good overall, but a few minor complaints” 4 of 5 stars
Review of InterContinental Hotel Tampa

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InterContinental Hotel Tampa
4.0 of 5 Hotel   |   4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)   |  
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Ranked #48 of 159 hotels in Tampa
GreenLeadersBronze level
Dallas, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
“Good overall, but a few minor complaints”
4 of 5 stars Reviewed March 14, 2013

I stayed here for a conference and overall enjoyed the stay. The room was clean and comfortable, and the typical conference catering and services were good. Good chain restaurants in walking distance but nothing unique or spectacular. The hotel is only three miles from the airport, and the complimentary shuttle was very convenient. Just a few minor notes though:
--I couldn't seem to find a 'do not disturb' card for the door, and even though they outlined their 'green' policies, they still washed my towels after one night even though they were hanging and not dirty on the floor.
--My room was very near the elevators, where you could hear the compressors all day and night. My room also faced the interior atrium, which meant there was little privacy with an office window right across from mine.
--Inexplicably, there was no hot water my last morning there. I was surprised that a higher-end hotel would have that issue.

Room Tip: Avoid near the elevators and facing the atrium if you want more privacy and quiet.
See more room tips
  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
I am glad to hear you enjoyed your stay with us. We take pride in offering a clean, comfortable hotel in a great location close to wonderful shopping, dining and entertainment options. Our concierge is great to use as a source for unique local restaurants and true Tampa experiences. I will also review you’re the discrepancies in your stay with our team in the effort to improve our guest experience. I am disappointed to see we dropped the ball on a few issues and will work to resolve this quickly. Thanks for sharing.
-John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (204)
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Montreal
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 19 cities Reviews in 19 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed March 14, 2013

I booked the Interncontinental through Priceline for a 1 night pre-cruise stay. I had an extremely great price, 80$ per night, so I was very happy about getting a 4 star hotel for such a good price. We were only getting into Tampa for dinner time so we did not have much time to enjoy the facilities of this hotel so I can't talk at length about everything this hotel has to offer. Here are the pros and the cons:

PROS:

*The room was spacious, we had booked 2 rooms and were each upgraded to a king size bed, and clean. I had problems with the television and the engineer was in my room in a couple of minutes and resolved the problem quickly and efficiently.
*Location: It is located in front of a nice shopping mall so we went there on the morning of our cruise for a little shopping.
*Staff: We were treated very well by the staff during our check in and check out

CONS:

*Food: They only have expensive options inside the hotel. We had dinner in the bar area and it was more than ordinary for the price. However, we were tired from our day of flying so it did the job. You can cross the street and there are a couple of restaurants in the mall.
*Location: Except for the shopping mall, there is nothing much to do.

It is an excellent choice for our pre-cruise stay. We were more than happy with our choice for the price. I would stay there again in a heartbeat before leaving for a cruise.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
I am very pleased your overall stay was positive and you experienced our wonderful associates. I am sorry we were unable to direct you to some less expensive dinner options. Next time you stay with us please feel free to consult with our Concierge. Tiffany is one of the nicest people you will ever meet and will be delighted to direct you to one of the many distinctive restaurants within walking distance or a short cab ride from the hotel.
-John
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Houston Texas
Top Contributor
104 reviews 104 reviews
27 hotel reviews
Reviews in 52 cities Reviews in 52 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 14, 2013

This is my 6th or 7th stay here, usually for 4 to 5 days each trip. On my previous trips I have had a room with a view of the lobby of the adjacent building, these rooms have been nice and also quiet.
On this particular trip I was surprised to get a room on an upper floor with a view of the bay. A view of the bay also means you are right by the street. Starting at about 6am on a weekend you will hear a lot of road noise. So I am torn, a nice view with street noise, or a lobby view and quiet.
Rooms are nice, very clean. Comfortable bed, way better than the omni I just left.
All in all not a bad hotel, just noisy. Also most flight crews use this hotel, so you can get stuck behind a pretty good size group checking in at any given time.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
I appreciate the thoughtful and fair review and promise we will win over a better review from you next time!
-John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 13, 2013

Stayed here for a weekend. Classy hotel, great lounge and close to shopping, great restaurants, sports and njghtlife. We stayed on the very top floor Bayside with spectacular view of Tampa Bay and beautiful sunsets! Its a very centralized location in Tampa and would probably stay again.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
Thank you for writing about our great location, wonderful rooms and the fantastic No Name Lounge! I am very pleased to hear you enjoyed your weekend so much. Thanks for sharing with our future guests!
-John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2013

We booked via Priceline, so we ended up with a rate about half the price of the standard rate. We arrived about 2 hours early for check-in, and we were able to get in a room right away. They also met all of our requests. I did ask for an "outside" view (based on reviews from tripadvisor), and although we had an outside view, the offices still had a bird's eye view of our room. The surrounding business offices takes away from the ambience a bit. Overall, the hotel is very clean and the staff is very friendly. The room is above basic level but it's not the Ritz either. The comments about high beds are true...it was a little odd. The walls are definitely thin, but then again, I can't recall being in any hotel (low or high end) that didn't have some noise issue. Ultimately, this is more of a reflection of manners and not the hotel. People need to learn to use their "inside voices" when in the hallways and avoid letting the door slam when entering/leaving the room. The hotel is conveniently located right next to a mall which houses a couple of restaurants. About 2 miles down the road is another shopping area with more restaurants. There isn't a lot to do close by other than shop or eat...or drive a bit further for an attraction or casino. However, for a night or two, with the right rate, this hotel was a good choice.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
Thanks for the delightful review and wonderful comments about our accommodating associates, they always try their best to accommodate everyone’s needs. I am glad you enjoyed a quick weekend getaway with us.
-John
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Brossard, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 10, 2013

I stayed there for a few days for business with colleagues. Some of us had extra charges on our bills for minibar items we didn't take. I had made initially all the bookings, we changed the names and credit cards at check in, yet I ended up with one of my colleagues room charges on my bill. I emailed the hotel one week ago, no answer. Also, in these ages, not providing free wifi is totally out of synchro with other comparable hotels but the free parking was appreciated.

Room Tip: Away from the ice machines and elevators!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, April 1, 2013
Thank you for your feedback regarding your visit. I apologize for any billing errors you experienced and I appreciate your patience in the manner. We have addressed the issue with the team so this may be prevented in the future.
Thanks again.
-John
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Eastbourne, England, United Kingdom
Senior Contributor
22 reviews 22 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed February 27, 2013

As a seasoned traveler, I stay in many hotels all over the world. This hotel has to be one of the most nosiest and intrusive hotel I've ever stayed in.
If you don't mind the noise of the generator (which sounds like a drill on the other side of the wall) and you don't mind being overlooked by the workers in the offices directly across from your room - very goldfish-like! Then I guess this is the hotel for you.
There is a level of convenience as the mall is just over the road but I find a good nights sleep the most important thing in a hotel!! Oh and you need a ladder to get into the ridiculously high bed.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JGaffney, Manager at InterContinental Hotel Tampa, responded to this review, March 4, 2013
Hi Tracy,
Thank you for the review, I apologize for the issues with the noise, I am very disappointed this negatively affected your stay with us. Thanks for sharing your experience.
-John
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about InterContinental Hotel Tampa

Address: 4860 West Kennedy Boulevard, Tampa, FL 33609 (Formerly Wyndham Westshore)
Phone Number:
Location: United States > Florida > Tampa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Green Hotel in Tampa
#30 Romantic Hotel in Tampa
#38 Business Hotel in Tampa
#38 Family Hotel in Tampa
#48 Luxury Hotel in Tampa
#48 Spa Hotel in Tampa
#48 On the Beach Hotel in Tampa
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Hotel Tampa 4*
Official Description (provided by the hotel):
Located in the heart of the city, InterContinental Tampa is just minutes from the airport, within walking distance to shopping and centrally located to all area attractions including Busch Gardens, Raymond James Stadium, the Florida Aquarium, the St Pete Times Forum and the beautiful gulf coast beaches. Here is where excellence truly is the standard. The hotel features a rooftop swimming pool with spectacular views of Tampa Bay, complimentary Internet access, a fully-equipped fitness centre, 24-hour in-room dining, 'In the Know' Concierge services and the award winning Shula's Steak House. ... more   less 
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Also Known As:
Intercontinental Tampa

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